Job Summary
Globys is a trusted technology partner to some of the world’s largest telecom carriers including T-Mobile, TELUS, One.nz, and TELSTRA. Our B2B portal solutions help over 500,000 businesses—including Microsoft, Google, Apple, and the US Navy—manage their mobile services more efficiently.
We are looking for a Technical Customer Care Representative to join our 24×7 support team. In this role, you’ll serve as the primary point of contact for international customers, helping resolve technical requests, incidents, and product-related questions. This position is ideal for individuals with a strong technical background, excellent communication skills, and a passion for delivering high-quality support.
Role Highlights
Job Title: Technical Customer Care Representative
Type: Full-time
Location: Remote (India)
Shift: 1:30 AM – 10:30 AM IST
Experience: 2–3+ years
Responsibilities
- Become a subject matter expert on the Globys product suite
- Acknowledge and manage customer service requests and incidents
- Reproduce technical issues and escalate to relevant teams as needed
- Provide functional support and informal training to customers
- Analyze data to assist in incident root cause investigations
- Coordinate with engineering, QA, and operations teams
- Deliver daily updates to customers and internal stakeholders
- Prepare handover reports and maintain clear documentation
- Create metrics, presentations, and training materials when required
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Physics, or related field
- 0 – 3+ years of experience in technical support
- Intermediate understanding of web applications and architecture
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Familiarity with Microsoft Office tools
- Scripting knowledge (PowerShell, Python, BASH) is a plus
Soft Skills
- Strong communication and collaboration abilities
- Customer-focused with a sense of urgency
- Proactive and well-organized
- Ability to work independently and as part of a global team
Benefits
Gratuity and other benefits
30 days of paid leave per year
Public holidays as applicable
Comprehensive Mediclaim coverage
Group Term Life Insurance
Lifestyle Rewards Program
