About InsureMile
InsureMile is a leading insurance web aggregator committed to delivering comprehensive insurance solutions. We specialize in providing exceptional customer service for motor and health insurance products, including scooter insurance. As a remote-first company, we prioritize flexibility, work-life balance, and career growth for our team members.
Job Overview
We are looking for a Customer Service Executive to manage scooter insurance Own Damage (OD) policy renewals. In this role, you will assist customers with their renewals, address inquiries, resolve issues, and ensure a smooth and seamless experience. Freshers are welcome – training will be provided!
Key Responsibilities
- Handle incoming calls, emails, and chat inquiries related to scooter insurance OD renewals.
- Guide customers through the renewal process with clear and accurate information.
- Resolve customer complaints and concerns professionally and empathetically.
- Follow up with customers to ensure successful completion of renewals.
- Educate customers on the benefits of renewing their OD policies.
- Collaborate with internal teams to address customer feedback and needs.
Requirements
- Excellent communication and interpersonal skills.
- Ability to handle customer complaints with empathy and professionalism.
- Self-motivated and able to work independently in a remote environment.
- No prior experience required; freshers are encouraged to apply.
- Willingness to learn and undergo training.
Benefits
- Competitive salary up to ₹25,000 per month
- Work from home with flexible hours
- Five-day work week
- Comprehensive training and support
- Opportunities for career growth in insurance sales
