Lexmark Product Engineer Jobs 2025 | Customer Support & Escalation

Lexmark International is hiring Product Engineers to join its PPR team. This role is ideal for professionals who enjoy solving complex problems, working closely with customers, and acting as a bridge between customer-facing teams and product development teams.

The position focuses on handling customer escalations, technical issue analysis, and driving effective resolutions that improve overall product quality and customer experience.

Quick Info

Job Description

As a Product Engineer, you will play a key role in managing complex customer issues and ensuring seamless communication between support teams and developers. The role requires strong analytical skills, customer empathy, and the ability to prioritize and resolve issues in a fast-paced environment.

You will also contribute to building knowledge resources that help improve response times and long-term product reliability.

Key Responsibilities

Customer Escalation Management

• Act as the primary contact for high-priority customer escalations
• Analyze technical issues and troubleshoot complex scenarios
• Ensure timely and effective resolution of customer concerns

Cross-Team Collaboration

• Work closely with customer-facing teams to gather detailed issue information
• Coordinate with development teams to route issues and track fixes
• Serve as a communication bridge between technical and non-technical stakeholders

Knowledge Management

• Build and maintain a customer knowledge repository
• Document recurring issues, solutions, and best practices
• Enable faster issue identification and resolution

Problem Solving & Decision Making

• Identify root causes using strong analytical approaches
• Make informed decisions under pressure
• Prioritize tasks based on urgency and customer impact

Eligibility Criteria

Required Skills

• Strong problem-solving and analytical abilities
• Excellent communication and stakeholder management skills
• Ability to understand customer challenges and pain points
• Experience handling escalations or complex technical issues
• Ability to work independently and prioritize tasks effectively

Preferred Skills

• Prior experience in customer-facing technical roles
• Exposure to product support, engineering, or escalation management
• Experience collaborating with development teams

About Lexmark International

Lexmark International is a global technology company known for delivering innovative imaging, printing, and digital solutions. With a strong focus on customer success, Lexmark combines technology expertise with deep industry knowledge to help businesses operate more efficiently worldwide.

Why Apply for This Role?

• Work with a global technology leader
• High-impact role bridging customers and development teams
• Exposure to real-world product and customer challenges
• Opportunity to influence product quality and customer experience
• Strong learning and career growth potential

How to Apply

If you are passionate about solving customer problems and want to make an impact in a global organization, apply through the official Lexmark careers portal.

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