Poshmark Junior Email Support Jobs 2026 | Night Shift Freshers Role – Chennai

Job Updated Date: January 2026

Poshmark is hiring Junior Email Support / Community Associates for its growing Community team. This role is ideal for freshers and early-career candidates (0–2 years) who are passionate about customer support, written communication, and delivering exceptional user experiences.

The position offers hands-on exposure to email-based customer support, e-commerce operations, Salesforce tools, and collaboration with US-based teams, while working in a night shift, fully remote model.

Quick Info

Job Description

As a Community Associate – Email Support at Poshmark, you will provide front-line customer support via email to Poshmark’s global community of buyers and sellers. The role involves responding to high volumes of time-sensitive inquiries related to orders, payments, and user accounts, while maintaining high customer satisfaction standards.

You will investigate issues, recommend solutions, and communicate clearly and empathetically to ensure a seamless user experience.

Key Responsibilities

Customer Email Support

• Respond to customer queries via email support
• Handle account, order, and payment-related issues
• Provide clear product education and guidance

Issue Resolution & Investigation

• Research, troubleshoot, and resolve customer concerns
• Recommend effective solutions aligned with company policies
• Turn negative experiences into positive outcomes

Performance & Quality

• Meet volume, response time, resolution rate, and CES goals
• Maintain accuracy and consistency in all communications
• Gather feedback and suggestions from the community

Collaboration

• Work independently while coordinating with India-based managers
• Collaborate with US headquarters teams via Slack and Zoom
• Support team goals and assist during peak volumes

Eligibility Criteria

Required Skills

• Excellent written and verbal English communication skills
• Strong typing speed and MacBook navigation skills
• Customer-first mindset with empathy and patience
• Ability to work independently and manage time effectively
• Problem-solving attitude and attention to detail

Good to Have Skills

• Experience with Salesforce Service Cloud
• Prior exposure to e-commerce or US-based customer support
• Familiarity with G-Suite tools
• Ability to work on weekends and holidays when required

Growth & Milestones

First 3 Months

• Complete onboarding and hands-on training
• Learn Salesforce Service Cloud and support tools
• Handle Tier 1 cases independently

6 Months

• Manage all Tier 1 scenarios confidently
• Handle escalations with manager guidance
• Consistently meet daily case goals

12+ Months

• Handle escalated cases independently
• Mentor new team members
• Contribute to team initiatives

Work Details

• Work Location: Remote (Chennai / Tamil Nadu candidates only)
• Shift: Night Shift (9 PM – 6 AM IST)
• Working Days: 5 days/week
• Employment Type: Full-Time

About Poshmark

Poshmark is a leading fashion resale marketplace powered by a vibrant global community of buyers and sellers. Founded in 2011, Poshmark has grown to 130+ million users and facilitated over $10 billion in GMV, empowering individuals to turn their closets into thriving businesses while promoting sustainable fashion.

Equal Opportunity Employer

Poshmark is committed to creating an inclusive environment and does not discriminate based on race, gender, age, disability, religion, or any other protected characteristic.

FAQs – Poshmark Junior Email Support Role

1. Can freshers apply for this role?
Yes. Fresh graduates with strong English communication skills are encouraged to apply.

2. Is this a work-from-home job?
Yes. This is a fully remote role for candidates based in Chennai or Tamil Nadu.

3. What is the shift timing?
Night shift from 9:00 PM to 6:00 AM IST.

4. Is this a voice or non-voice role?
This is a non-voice, email support role.

5. What tools will I work on?
Salesforce Service Cloud, G-Suite, Slack, and Zoom.

Also Apply – Non-Coding / Support, Banking & Operations Roles