PhonePe Area Collection Manager Jobs 2026 | Fintech Pune

PhonePe Limited is hiring an Area Collection Manager in Pune, Maharashtra. This role is designed for experienced professionals with a strong background in collections, delinquency management, and recovery operations within Fintech, NBFCs, or Banking environments.

The position plays a critical role in managing regional collections performance, driving compliance, improving recovery rates, and ensuring a superior customer experience across PhonePe’s lending and financial services portfolio.

Job Overview

Role Summary – Area Collection Manager at PhonePe

As an Area Collection Manager, you will be responsible for driving collection strategies and managing delinquent portfolios for an assigned region. You will oversee collections compliance, control roll rates, and improve resolution efficiency while ensuring adherence to regulatory and internal SOPs.

This role requires strong business acumen, analytical thinking, and stakeholder management skills, along with hands-on experience in financial collections operations.

Key Responsibilities

Regional Collections Management

• Manage and drive collections strategy for the assigned geography
• Monitor delinquent portfolios and control bucket-wise delinquencies
• Improve resolution and recovery rates across all stages

Process Compliance & Controls

• Ensure adherence to collections SOPs and regulatory guidelines
• Design and implement compliance and control frameworks for collections
• Drive consistent execution of standardized processes across locations

Performance Monitoring & Strategy

• Review collections KPIs to enhance customer experience
• Develop region-specific strategies based on delinquency trends
• Conduct daily monitoring and periodic reviews of portfolio performance

Stakeholder & Team Coordination

• Collaborate with internal stakeholders to align objectives
• Manage disagreements constructively and bring clarity on ownership
• Support smooth operations through proactive communication

Continuous Improvement

• Identify gaps and improve collections processes for efficiency
• Use data-driven insights to course-correct strategies
• Balance short-term recovery goals with long-term business objectives

Eligibility & Qualifications

Functional Competencies

• Business Acumen: Ability to evaluate processes and improve outcomes
• Analytical Thinking: Strong data-driven decision-making skills
• Stakeholder Management: Align teams and resolve conflicts effectively
• Result Orientation: Deliver on both immediate and long-term targets

About PhonePe

Founded in 2016, PhonePe is India’s leading digital payments and fintech platform, serving over 60 crore registered users and 4+ crore merchants nationwide. PhonePe processes 330+ million transactions daily with an annualized TPV exceeding ₹150 lakh crore.

Beyond payments, PhonePe operates across insurance, lending, wealth, hyperlocal commerce (Pincode), and the Indus AppStore, enabling financial inclusion and digital empowerment across India.

Life at PhonePe

PhonePe fosters a culture of ownership, trust, and innovation. Employees are encouraged to take end-to-end responsibility, solve complex problems, and build scalable solutions that impact millions of users.

The organization values diverse perspectives, intellectual curiosity, and execution excellence.

PhonePe Employee Benefits

Insurance & Wellness

• Medical, Critical Illness, Accidental & Life Insurance
• Employee Assistance Program & Onsite Medical Support

Parental & Family Support

• Maternity & Paternity Benefits
• Adoption Assistance & Day-care Support

Financial & Retirement Benefits

• Provident Fund, Gratuity, NPS
• Leave Encashment & Salary Advance

Mobility & Learning

• Relocation & Transfer Support
• Higher Education Assistance & Car Lease

FAQs – PhonePe Area Collection Manager Job

1.Is this role suitable for candidates from banks or NBFCs?

Yes. Experience in banks, NBFCs, or fintech companies is mandatory.

2.Is people management part of this role?

Yes. The role involves regional oversight and stakeholder coordination.

3.Does the role involve regulatory compliance?

Yes. Ensuring compliance and controls is a key responsibility.

4.Is this a field or office-based role?

The role involves regional operations management, primarily onsite.

Also Apply – Banking & Fintech Job Openings