Hyatt Regency Guest Service Officer Jobs 2026 | Chennai | Front Office

Hyatt Regency Chennai is hiring a Guest Service Officer for its Front Office (Reception) team. This full-time, entry-level hospitality role is ideal for candidates with a background in Hotel Management, Hospitality, or Tourism who are passionate about delivering exceptional guest experiences in a premium hotel environment.

The role plays a key part in ensuring smooth front desk operations and maintaining Hyatt’s high standards of customer service.

About Hyatt Regency

Hyatt Regency is part of Hyatt Hotels Corporation, a globally recognized hospitality brand known for luxury stays, world-class service, and guest-centric experiences. Hyatt Regency Chennai is one of the city’s leading five-star hotels, offering excellent career growth opportunities for hospitality professionals.

Quick Job Overview – Guest Service Officer (Hyatt Regency)

Eligibility Criteria

Role Overview – Guest Service Officer at Hyatt Regency

As a Guest Service Officer, you will be responsible for delivering a warm, professional, and consistent guest experience at the front desk. The role involves managing check-ins and check-outs, assisting guests with requests, and supporting the smooth daily operations of the reception within the Rooms Division.

This position is ideal for candidates who enjoy customer interaction, hospitality service standards, and teamwork in a fast-paced hotel environment.

Key Responsibilities

• Provide courteous and professional service to all guests
• Handle guest check-in and check-out processes efficiently
• Assist guests with room-related queries and service requests
• Maintain accurate guest records and front desk documentation
• Coordinate with housekeeping and other departments as required
• Ensure front office procedures follow Hyatt service standards
• Resolve guest concerns promptly and professionally
• Contribute to smooth day-to-day reception operations

Skills & Requirements

• Strong customer service and interpersonal skills
• Good communication skills in English (additional languages are a plus)
• Pleasant personality and professional appearance
• Ability to work in shifts, including weekends and holidays
• Team-oriented mindset and willingness to learn
• Basic knowledge of hotel front office operations is an advantage

Work Conditions

• Full-time, on-site hotel role
• Shift-based work schedule
• Front Office / Reception environment

Why Join Hyatt Regency Chennai?

Hyatt offers a global hospitality career path, world-class training, and exposure to luxury hotel operations. Employees benefit from a strong service culture, brand recognition, and growth opportunities across Hyatt properties in India and worldwide.

FAQs – Hyatt Regency Guest Service Officer Jobs

1. Is this role suitable for freshers?
Yes. This is an entry-level role suitable for fresh hospitality graduates.

2. Is this a work-from-home job?
No. This is a hotel-based, on-site role.

3. What qualification is required?
A Diploma or Degree in Hospitality or Tourism Management is required.

4. Will shifts be involved?
Yes. The role involves rotational shifts, including weekends and holidays.

5. Is there any application or recruitment fee?
No. Hyatt does not charge any fees for recruitment.

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