Reliance Retail Customer Service Jobs 2026 | Chennai | Freshers Apply

Reliance Retail is hiring Customer Service Executives – Freshers for its on-site retail operations in Chennai. This full-time, entry-level role is ideal for candidates who enjoy customer interaction, sales support, and delivering excellent in-store experiences.

The position focuses on customer engagement, store operations, and achieving service and performance KPIs in a fast-paced retail environment.

About Reliance Retail

Reliance Retail is India’s largest retail company, operating across multiple formats including grocery, fashion, electronics, and lifestyle. Known for its customer-first approach, Reliance Retail offers strong career growth, structured training, and long-term opportunities for freshers entering the retail and service industry.

Quick Job Overview – Customer Service (Reliance Retail)

Eligibility Criteria

Role Overview – Customer Service Executive at Reliance Retail

As a Customer Service Executive, you will be the first point of contact for customers in the store. Your responsibility is to ensure a warm welcome, smooth shopping experience, and high customer satisfaction, while supporting store goals and operational standards.

This role is well-suited for candidates who want to build a career in retail, customer engagement, and sales support.

Key Responsibilities

• Welcome customers and assist them during shopping
• Deliver excellent customer service and ensure customer delight
• Follow company SOPs, policies, and service standards
• Work closely with store teams to achieve daily and monthly targets
• Support store KPIs related to service quality and performance
• Collect customer feedback and act on improvement areas
• Maintain a positive, professional attitude at all times
• Actively improve skills and service performance

Skills & Requirements

• Good communication and interpersonal skills
• Customer-focused mindset
• Ability to work as part of a team
• Basic understanding of CRM and customer handling
• Problem-solving and conflict resolution skills
• Active listening and time-management abilities
• Willingness to learn and grow in a retail environment

Work Conditions

• Full-time, on-site store role
• Shift-based working hours
• Fast-paced retail environment

Why Join Reliance Retail?

Reliance Retail provides a strong platform for freshers to start their careers, offering hands-on retail experience, professional training, and growth opportunities across India’s largest retail network.

FAQs – Reliance Retail Customer Service Jobs

1. Is this role suitable for freshers?
Yes. This role is specifically open to freshers.

2. Is this a work-from-home job?
No. This is a store-based, on-site role in Chennai.

3. What is the salary range?
The salary ranges from ₹1.5 LPA to ₹2 LPA (approx.).

4. Are sales targets involved?
Yes. You will support store KPIs and customer service goals.

5. Is there any application or recruitment fee?
No. Reliance Retail does not charge any fees.

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