UST Service Desk Analyst Jobs 2026 | Chennai | IT Support Roles

UST is hiring Service Desk Analysts for its Chennai location. This opportunity is suitable for professionals with 2–3 years of IT support experience who are looking to grow their careers in a global digital transformation company.

As a Tier 1 Service Desk Analyst, you will act as the first point of contact for technical issues, providing end-user support for desktops, applications, and network-related problems while ensuring excellent customer service.

Job Overview

Eligibility Criteria

Role Overview – Service Desk Analyst at UST

As a Service Desk Analyst, you will support internal users by resolving day-to-day IT issues related to systems, applications, and connectivity. You will play a key role in ensuring smooth IT operations by handling incidents efficiently and escalating complex issues when required.

This role is ideal for candidates who enjoy problem-solving, user interaction, and hands-on IT support in a structured enterprise environment.

Key Responsibilities

• Provide first-level IT support via phone, email, chat, and remote tools
• Troubleshoot issues related to Windows OS, MS Office, printers, mobile devices, and networks
• Log incidents and service requests in the ticketing system
• Escalate unresolved or complex issues to L2/L3 support teams
• Follow ITIL-based support processes and internal policies
• Deliver high-quality customer service and user communication
• Participate in technical training and process improvement initiatives

Required Skills & Competencies

Technical Skills

• Windows desktop troubleshooting
• Microsoft Office application support
• Basic networking and connectivity troubleshooting
• Printer and peripheral support
• Experience with IT ticketing systems

Professional Skills

• Strong communication and customer-handling skills
• Ability to prioritize and multitask
• Willingness to learn new tools and technologies
• Team-oriented and service-focused mindset

Why Join UST?

• Work with a global digital transformation leader
• Exposure to enterprise IT environments
• Strong learning and upskilling culture
• Opportunity to grow into L2 / L3 / Infrastructure roles
• People-first, purpose-driven organization

Also Apply – Similar IT Support & Service Desk Roles

Frequently Asked Questions (FAQs)

1. Is this a voice or non-voice role?

This role involves voice, email, chat, and remote support, depending on the issue and user requirement.

2. What level of support is this position?

This is a Tier 1 / L1 Service Desk role.

3. Is night shift required?

Shift details depend on project requirements. Candidates should be flexible with shifts.

4. Is prior IT support experience mandatory?

Yes, 2–3 years of IT or service desk experience is required.

5. What tools will I work with?

You will work with Windows OS, MS Office, ticketing systems, and remote support tools.

6. What growth opportunities are available?

Employees can grow into L2 Support, Infrastructure, Network, or System Administration roles.