Lexmark Product Engineer Jobs 2026 | India | Full-Time

Lexmark is hiring a Product Engineer in India for a full-time role within its PPR team. This position is ideal for engineers who enjoy problem-solving, customer escalation handling, and cross-functional collaboration between customer-facing teams and product development teams.

The role plays a key part in improving customer experience, issue resolution quality, and product reliability by acting as the bridge between customers and engineering teams.

Quick Job Overview

Job Details

Education & Eligibility

Role Overview – Product Engineer at Lexmark

As a Product Engineer, you will be responsible for managing customer escalations, analyzing complex technical issues, and driving effective resolutions in collaboration with development teams. You will work closely with customer-facing teams to understand real-world product challenges and ensure timely fixes that improve overall customer satisfaction.

This role is well-suited for engineers who combine technical analysis skills with strong communication and customer empathy.

Key Responsibilities

• Act as the primary point of contact for customer escalations
• Analyze technical issues and troubleshoot complex scenarios
• Collaborate with customer-facing teams to gather detailed issue reports
• Route validated issues to development teams for resolution
• Build and maintain a customer knowledge repository
• Identify recurring issues and support long-term product improvements
• Ensure timely and effective resolution of customer problems
• Communicate clearly between technical and non-technical stakeholders

Required Skills & Competencies

• Strong analytical and problem-solving skills
• Ability to understand customer pain points and product behavior
• Experience handling customer escalations (preferred)
• Excellent verbal and written communication skills
• Ability to prioritize tasks and make decisions under pressure
• Coordination skills across product, support, and engineering teams

Why Join Lexmark?

Lexmark, now part of Xerox, offers a global technology environment where employees work on impactful engineering and customer experience challenges. Team members benefit from exposure to international products, collaborative teams, and long-term career growth opportunities, supported by a robust benefits and learning ecosystem.

Frequently Asked Questions (FAQs)

1. Is this role suitable for freshers?
Yes, freshers and early-career professionals with strong analytical and communication skills can apply.

2. Is this a customer support role?
No. This is a Product Engineering role focused on escalations, analysis, and coordination with development teams.

3. Does the role involve coding?
The role focuses more on troubleshooting, analysis, and coordination rather than core software development.

4. Is prior customer-facing experience required?
Not mandatory, but customer-facing or product support experience is an advantage.

5. Is this a full-time role?
Yes, this is a full-time position at Lexmark.

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