Technical Support Engineer I Jobs 2026 | Chennai | On-Site | Full-Time

Sectigo is hiring a Technical Support Engineer I for its Chennai office. This is a full-time, on-site opportunity for professionals with hands-on experience in technical support, networking fundamentals, and server environments. The role involves direct interaction with global customers, troubleshooting complex technical issues, and ensuring high customer satisfaction through timely resolutions.

The position is based at DLF IT Park, Manapakkam, Chennai, and offers exposure to enterprise customers, security-focused technologies, and a fast-growing global work environment.

Quick Job Overview

Eligibility Criteria

Role Overview – Technical Support Engineer I

As a Technical Support Engineer I at Sectigo, you will work closely with customers and internal sales teams to resolve technical issues related to infrastructure, servers, and security solutions. You will take ownership of escalated tickets, investigate root causes, and ensure issues are resolved efficiently while maintaining service quality and documentation standards.

Key Responsibilities

• Act as a primary point of contact for customer-reported technical issues
• Handle escalations and ensure issues are resolved end-to-end
• Research, diagnose, and troubleshoot technical problems
• Communicate with customers via phone, email, and chat
• Ask targeted questions to quickly identify root causes
• Follow up with inactive or unresponsive customers
• Use internal knowledge bases and external resources to resolve issues
• Escalate unresolved cases to Shift Leads or internal teams when required
• Log and document all incidents accurately
• Contribute to internal knowledge base creation and updates

Required Skills & Qualifications

Technical Skills

• Knowledge of Networking, DNS, Web Servers, and Web Hosting
• Understanding of Cryptography concepts
• Hands-on experience with Linux and Windows servers
• Familiarity with ticketing systems and support workflows

Professional Skills

• Strong verbal and written communication skills
• Excellent customer service orientation
• Ability to manage multiple open issues simultaneously
• Strong attention to detail and organisational skills
• Ability to work in shifts, including holidays and weekends when required

Work Environment & Culture

• In-office role, 5 days a week from Chennai
• Global customer base with international exposure
• Shift-based work including possible after-hours support
• Inclusive, diverse, and growth-oriented workplace

Sectigo encourages internal mobility and continuous learning, enabling employees to grow into roles that align with their skills and interests while contributing to global security solutions.

Frequently Asked Questions (FAQs)

1. Is this role open to freshers?
No, candidates must have at least 1 year of experience in technical support or help desk roles.

2. What is the job location?
The role is based in Chennai at DLF IT Park, Manapakkam.

3. Is remote or hybrid work available?
No, this is a fully on-site position.

4. What technical knowledge is required?
Networking, DNS, Web Hosting, Cryptography, and Linux/Windows server basics are strongly preferred.

5. Does the role involve customer interaction?
Yes, regular interaction with customers via phone, email, and chat is a core part of the role.

6. Are shift duties mandatory?
Yes, candidates must be willing to work shifts, including holidays and possible weekends.

7. Is after-hours support required?
Yes, the role may require carrying an after-hours support pager.

8. What growth opportunities are available?
Employees can progress into advanced technical, leadership, or specialized support roles within Sectigo.

Also Apply – Similar IT Support & Tech Roles

Also Explore – Career Guidance & Job Search Blogs

Career Trends & Future Opportunities (2026)

Skills, Certifications & Professional Growth

Resume, Interviews & Job Preparation

Job Search Strategies & Fresher Guidance