Customer Service Executive – Car Finance Jobs 2026 | Tata Capital Chennai

Tata Capital Limited is hiring Customer Service Executives – Car Finance (New Car Loans) for its Chennai location. This full-time, permanent role is ideal for graduates and undergraduates with 0–5 years of experience who want to build a career in customer service operations within the financial services sector. The position focuses on customer coordination, loan documentation, compliance, and cross-selling under the guidance of senior supervisors and managers.

Quick Job Overview

Eligibility Criteria

Role Overview – Customer Service Executive (Car Finance)

As a Customer Service Executive in the New Car Loans division, you will support the end-to-end loan processing cycle. Working closely with supervisors and managers, you will interact with customers, collect and verify documents, log cases as per SOPs, and ensure smooth disbursement while meeting sanction and compliance requirements.

This role offers hands-on exposure to car loan operations, customer relationship management, and regulatory compliance in a reputed financial institution.

Key Responsibilities

• Identify potential customers for new car loan business with managerial guidance
• Collect, verify, and validate customer documents as per internal policies
• Log loan cases accurately in the system and follow SOPs for disbursement
• Achieve required sanction ratios set by the organization
• Support customers and assist in cross-selling multiple financial products
• Assist in empanelment of new vendors and build long-term vendor relationships
• Ensure adherence to audit standards and RBI compliance requirements
• Coordinate with supervisors and managers to maintain service quality

Required Skills & Competencies

• Customer service and relationship management skills
• Basic understanding of loans and financial documentation
• Knowledge of compliance, auditing, and regulatory processes
• Ability to coordinate with vendors and internal stakeholders
• Attention to detail and process adherence
• Good communication and interpersonal skills

Key Skills: Customer Service, Loans Processing, Compliance, Auditing, Vendor Management, Supervisor Coordination

Why Join Tata Capital?

Tata Capital is a trusted and customer-centric financial services provider under the Tata Group, with a strong presence across India through 500+ branches. Employees benefit from structured processes, exposure to diverse financial products, and stable long-term career growth in the BFSI sector. This role is a strong starting point for professionals aiming to grow in customer service and loan operations.

Frequently Asked Questions

1. What does a Customer Service Executive – Car Finance do at Tata Capital?
A Customer Service Executive in the Car Finance (New Car Loans) team manages customer interactions related to vehicle loans, including document collection and verification, case logging, coordination for loan disbursement, cross-selling financial products, and ensuring compliance with internal policies and RBI guidelines.

2. Is this role suitable for freshers or only experienced candidates?
This role is open to both freshers and experienced professionals. Candidates with 0–5 years of experience can apply, making it suitable for graduates starting a career in BFSI or professionals looking to grow in customer service operations.

3. What educational qualifications are required for this job?
Applicants should have an undergraduate degree in any discipline. Postgraduate candidates are also eligible, and no specific specialization is required to apply.

4. Is the Customer Service Executive role work from home or office-based?
This is a work-from-office role based in Chennai. Selected candidates will be required to operate from the Tata Capital office location.

5. What key skills are important for a Customer Service Executive – Car Finance role?
Important skills include customer service handling, basic knowledge of loans and documentation, communication skills, attention to detail, compliance awareness, and the ability to work under supervisor guidance and meet process targets.

6. What career growth opportunities are available in Tata Capital for this role?
Tata Capital offers structured career growth opportunities in customer service, loan operations, and banking roles. Employees can progress into senior operations, relationship management, or specialized finance roles based on performance and experience.

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