HubSpot Customer Support Specialist Jobs 2026 | Bengaluru | Hybrid Work

HubSpot Customer Support Specialist Recruitment 2026 is now open in Bengaluru, India, as part of HubSpot’s new India office expansion. This role is ideal for candidates passionate about customer experience, SaaS products, technical troubleshooting, and consultative support. As a core member of HubSpot’s Customer Support landing team, you will work directly with global customers across phone, chat, and email, helping them succeed using HubSpot’s AI-powered customer platform.

Quick Job Overview – HubSpot Customer Support Specialist

Job Details

Education & Eligible Batches

About HubSpot

HubSpot (NYSE: HUBS) is a global AI-powered customer platform that helps businesses grow better by connecting marketing, sales, and customer service through one unified system. Headquartered in Cambridge, Massachusetts, HubSpot is widely recognized for its award-winning culture, strong values, and people-first approach. With its new Bengaluru office, HubSpot is building a high-impact customer support team in India.

Role Overview – Customer Support Specialist at HubSpot

As a Customer Support Specialist, you will partner closely with HubSpot customers to resolve issues, guide product usage, and deliver a human-centered, consultative support experience. This role combines communication, problem-solving, technical learning, and customer empathy, making it ideal for candidates who enjoy helping people and learning SaaS technologies.

Roles & Responsibilities

• Support customers via phone, live chat, and email
• Troubleshoot and investigate technical and product-related issues
• Apply structured frameworks to recreate and resolve customer problems
• Identify software issues and collaborate with internal teams for resolution
• Use internal tools and documentation to adapt to evolving products
• Provide thoughtful, empathetic, and customized customer solutions
• Apply business understanding to identify upsell or growth opportunities
• Partner with Customer Success, Product, and Sales teams
• Act as a trusted advisor and role model HubSpot’s HEART values
• Handle fluctuating ticket volumes while maintaining service quality

Required Skills & Qualifications

Core Skills

• Excellent English communication (verbal & written)
• Strong customer-first mindset
• Curiosity for technical troubleshooting and learning
• Analytical thinking and problem-solving ability

Behavioral Traits

• Growth mindset and eagerness to learn
• Comfortable with ambiguity and change
• Ability to work autonomously with good judgment
• Open to continuous feedback and coaching

Work Preferences

• Comfortable working across phone, email, and live chat
• Willing to follow a hybrid work model

Additional Application Requirement

Due to high application volume, candidates must submit a short video (under 3 minutes) explaining:

• Their communication skills
• Motivation for the Customer Support Specialist role

Why Join HubSpot?

• Work with a global SaaS leader
• Exposure to AI-powered CRM & customer platforms
• Strong learning culture with structured coaching
• Hybrid work flexibility
• Inclusive, diverse, and people-first environment
• High career growth in Customer Support, Success & SaaS roles

Frequently Asked Questions (FAQs) – HubSpot Customer Support Specialist

1. Who can apply for the Customer Support Specialist role at HubSpot?
Any graduate with strong English communication skills and interest in customer support can apply.

2. Is technical experience mandatory?
No. Technical skills are learned on the job with training and internal resources.

3. What is the job location?
Bengaluru, Karnataka.

4. Is this a remote job?
No. This is a hybrid role (3 days office, 2 days remote).

5. Is this a full-time position?
Yes, it is a full-time role.

6. Is customer interaction mandatory?
Yes. The role involves daily interaction via phone, chat, and email.

7. Is a video submission compulsory?
Yes. A short video (under 3 minutes) is required as part of the application.

8. Is HubSpot an equal opportunity employer?
Yes. HubSpot strongly supports diversity, inclusion, and accessibility.

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