Cialfo Product Support Specialist Jobs 2026 | Delhi | Client Experience Role

Cialfo is hiring a Product Support Specialist in Delhi, India to support its fast-growing, global education technology platform. This role is ideal for professionals with experience in technical support, customer success, SaaS platforms, and client experience operations who enjoy working with international clients and cross-functional teams.

Founded in 2017, Cialfo is one of the fastest-growing EdTech SaaS companies, connecting students, counselors, and higher education institutions worldwide through powerful mobile and web-based solutions.

Quick Job Overview

Job Details

Education & Eligibility

Role Overview – Product Support Specialist at Cialfo

As a Product Support Specialist, you will play a critical role in delivering world-class support to Cialfo’s global client base. You’ll develop deep product knowledge, troubleshoot technical issues, collaborate with engineering teams, and help turn satisfied clients into long-term advocates of the platform.

This role reports to the Client Experience Operations Team Lead and works closely with global teams, including the Americas region.

Key Responsibilities

Product & Platform Support

• Develop in-depth knowledge of Cialfo’s software and platform logic
• Identify bugs, defects, and product improvement opportunities
• Participate in user testing and feature evaluation sessions

Client Support & Troubleshooting

• Resolve client technical issues through structured problem-solving
• Guide users with how-to support and personalised platform solutions
• Handle data uploads with high accuracy and attention to detail
• Create and maintain Help Center articles and self-service documentation

Product & Engineering Collaboration

• Work closely with Engineering teams to resolve bugs and issues
• Create detailed bug tickets with steps, screenshots, and replication details
• Share client feedback and improvement suggestions with Product teams

Team & Operations Support

• Collaborate with internal teams including Sales, Account Managers, and Ops
• Maintain internal knowledge bases and training documentation
• Support knowledge-sharing initiatives across teams

Skills & Qualifications

Mandatory

• Bachelor’s degree in a relevant field
• 1+ year experience in technical support, customer success, or client experience
• Excellent written and verbal English communication (C1 level)

Technical & Tools

• Experience with tools like JIRA, Zendesk, Intercom, Salesforce Service Cloud
• Familiarity with Slack, Google Workspace, Asana, MS Excel

Personal Attributes

• Strong client-first mindset and problem-solving attitude
• Calm, professional, and diplomatic under pressure
• Ability to work independently and in global, cross-functional teams

Good to Have

• Prior experience in SaaS or EdTech platforms
• Exposure to global or international clients

Frequently Asked Questions (FAQs) – Cialfo Product Support Specialist

1. Who can apply for the Product Support Specialist role?
Candidates with a Bachelor’s degree and at least 1 year of experience in product support, technical support, or customer success can apply.

2. Is this a technical role?
Yes, the role involves troubleshooting software issues, handling bugs, and working with engineering teams.

3. What is the job location?
The role is based in Delhi, India.

4. Does this role involve international clients?
Yes, you will support a global client base, including US and UK regions.

5. Are night or late shifts required?
Candidates should be comfortable working UK and US time zones if required.

6. Is SaaS experience mandatory?
SaaS experience is preferred but not mandatory.

7. What tools will I work with?
Tools include JIRA, Zendesk, Intercom, Salesforce, Slack, Google Workspace, and Excel.

8. Is this a full-time role?
Yes, this is a full-time permanent position.

Also Apply – Similar Client Support & SaaS Roles

Product Support / Customer Success Roles