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Desktop Support Engineer Jobs 2026 | Freshers | Chennai, Kolkata, Gurgaon

VDA Infosolutions is hiring Desktop Support Engineers for multiple locations including Chennai, Kolkata, Gurugram and other major cities in India. This is a full-time, permanent IT support role ideal for freshers and early-career professionals with 0–6 months of experience in desktop, hardware, and IT infrastructure support.

The role offers hands-on exposure to enterprise IT environments, global customer support, SLA-based service delivery, and end-user computing support.


Quick Job Overview

Job Details

CategoryDetails
CompanyVDA Infosolutions
Job RoleDesktop Support Engineer
Experience0 – 1 Year (0–6 Months Preferred)
Salary₹1 – 2.25 LPA
LocationChennai, Kolkata, Gurugram (Multiple Cities)
Work ModelWork From Office
Employment TypeFull Time, Permanent
IndustryIT Services & Consulting
DepartmentIT & Information Security
Role CategoryIT Infrastructure Services
Openings5
Posted On4 Days Ago

Eligibility Criteria

Qualification TypeDetails
EducationAny Graduate / Diploma (IT / CS preferred)
Eligible CandidatesFreshers & Entry-Level IT Professionals
Experience0 – 6 Months
Mandatory SkillsDesktop Support, Troubleshooting, Communication
Preferred SkillsHardware & Networking, Remote Support

Role Overview – Desktop Support Engineer

As a Desktop Support Engineer, you will provide Level-1 / Level-2 IT support for desktops, laptops, operating systems, and network-connected devices. You will work in a ticket-based environment, ensuring SLA compliance, security controls, and smooth end-user IT operations across enterprise customers.


Key Responsibilities

  • Provide technical support for Desktops, Laptops, Thin Clients, MAC devices & MFDs
  • Install, configure, and migrate desktop systems and peripherals
  • Support OS installations, patch upgrades, antivirus, and compliance agents
  • Troubleshoot hardware, software, Outlook, and network-related issues
  • Monitor and update security patches and antivirus definitions
  • Handle virus-infected systems and perform system clean-ups
  • Resolve tickets within defined SLAs (95% uptime target)
  • Manage escalations, knowledge base updates, and vendor coordination
  • Maintain CMDB updates and asset tracking (hardware & software)
  • Support print servers, IIS / SQL troubleshooting, and security audits

Mandatory & Preferred Skills

Mandatory Skills

  • Desktop / IT Support fundamentals
  • Troubleshooting & ticket handling
  • Good communication skills
  • Willingness to work in shifts

Preferred Skills

  • Hardware & Networking
  • Outlook configuration
  • OS installation & upgrades
  • Remote support tools
  • Basic IIS / SQL Server troubleshooting

Key Skills

Desktop Support Engineer Jobs, IT Support Jobs for Freshers, Hardware & Networking, OS Installation, Outlook Configuration, Remote Support, IT Infrastructure, SLA Management, Troubleshooting, Antivirus & Security Patching, End User Support


Frequently Asked Questions (FAQs) – Desktop Support Engineer (VDA Infosolutions)

1. Who can apply for this role?
Any graduate or diploma holder with 0–6 months of IT support experience can apply.

2. Is this role suitable for freshers?
Yes, this is an entry-level role suitable for freshers.

3. What are the job locations?
Chennai, Kolkata, Gurugram, Hyderabad, Noida, Pune, and Mumbai.

4. Is this a permanent position?
Yes, this is a full-time, permanent role.

5. Does this role involve shift work?
Yes, candidates should be willing to work in shifts.

6. What technical skills are required?
Desktop support, OS installation, troubleshooting, basic networking, and Outlook configuration.

7. Is certification mandatory?
No, certifications are not mandatory but IT certifications are an added advantage.

8. Are there growth opportunities at VDA Infosolutions?
Yes, VDA offers exposure to enterprise IT, infrastructure projects, and career growth paths.


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Experience
0 - 6 Months
Work Level
Experienced, Fresher
Employment Type
Full Time, Onsite
Salary
1 - 2.25 LPA
VDA Info Solutions
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