Red Hat Technical Support Engineer Jobs 2026 | Pune | Hybrid | Enterprise Linux

Red Hat is hiring Technical Support Engineers for its Customer Experience & Engagement (CEE) Solutions team in Pune (Hybrid work model). This role is ideal for professionals with 2+ years of Linux system administration experience who want to work on enterprise open-source technologies, including RHEL, OpenStack, cloud, and Linux kernel troubleshooting.

As a Technical Support Engineer at Red Hat, you will work closely with global enterprise customers, helping them resolve complex technical issues while acting as a trusted technical advisor.

Quick Job Overview

Job Details

Eligibility Criteria

Role Overview – Technical Support Engineer at Red Hat

As a Technical Support Engineer, you will provide enterprise-level technical support to Red Hat subscription customers. You’ll troubleshoot complex Linux and cloud issues, collaborate with engineering teams, and ensure customers receive maximum value from Red Hat’s open-source solutions.

This role combines deep technical problem-solving, customer engagement, and knowledge sharing within a global open-source ecosystem.

Key Responsibilities

• Provide high-quality technical support to enterprise customers
• Troubleshoot issues across Linux kernel, networking, and cloud platforms
• Support Red Hat solutions such as RHEL and OpenStack
• Own and manage customer cases with clear documentation
• Work with global engineering teams on complex escalations
• Share solutions through Red Hat’s knowledge management systems
• Participate in customer review calls and case discussions
• Ensure customer satisfaction through proactive communication

Required & Preferred Skills

Mandatory Skills

• Linux / UNIX system administration (2+ years)
• Strong troubleshooting and debugging skills
• Networking fundamentals
• Customer-facing technical support experience
• Excellent written & verbal communication

Preferred Skills

• RHCSA / RHCE certification
• OpenStack administration
• Ceph or Gluster storage
• SDN / NFV / cloud networking
• Scripting (Bash, Python, C)

Key Skills (SEO Optimized)

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Frequently Asked Questions (FAQs) – Red Hat Technical Support Engineer

1. Who can apply for this role?
Candidates with 2+ years of Linux or UNIX system administration experience can apply.

2. Is this role suitable for freshers?
No, this role is designed for experienced professionals.

3. What is the job location?
Pune, India (Hybrid work model).

4. Is this a full-time role?
Yes, this is a full-time, permanent position.

5. Are Red Hat certifications mandatory?
Not mandatory, but RHCSA or RHCE is highly preferred.

6. What technologies will I work on?
Linux, RHEL, OpenStack, cloud platforms, networking, and storage.

7. Does this role involve customer interaction?
Yes, it is a customer-facing enterprise support role.

8. Are there career growth opportunities at Red Hat?
Yes, Red Hat offers strong growth paths into senior engineering, SRE, and platform roles.

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