Keka Product Adoption Specialist Jobs 2026 | Hyderabad | 0–3 Years

Keka is hiring Product Adoption Specialists for its Customer Success team in Hyderabad. This is a full-time, work-from-office opportunity for candidates with 0–3 years of experience who are interested in SaaS products, customer success, and technical support. The role focuses on helping business customers effectively adopt and use Keka’s HR and payroll platform while ensuring high customer satisfaction.

This position is ideal for graduates who enjoy problem-solving, customer interaction, and working in a fast-paced B2B SaaS environment.

Quick Job Overview – Product Adoption Specialist at Keka

Job Details

Table 2: Education & Eligible Batches

About the Company – Keka

Keka is one of India’s fastest-growing HR and payroll SaaS platforms, built with a strong focus on customer experience and employee ownership. Without relying on traditional advertising, Keka has achieved massive adoption purely through customer trust and product excellence. In November 2022, the company raised $57 million in Series-A funding, marking one of India’s largest SaaS investments.

The organization promotes transparency, accountability, and continuous learning, encouraging employees to innovate and collaborate across teams.

Role Overview – Product Adoption Specialist

As a Product Adoption Specialist, you will support customers in successfully using Keka’s platform to manage HR and payroll operations. You will act as a trusted product expert, guiding users, resolving technical issues, and ensuring smooth onboarding and adoption of features.

This is a 24×7 support environment, and shift timings will be assigned based on customer requirements, with long-term schedule consistency to maintain work-life balance.

Key Responsibilities

• Provide high-quality technical support via phone, email, and live chat
• Analyze customer-reported issues and identify accurate root causes
• Log, monitor, and resolve tickets using internal support tools
• Coordinate with Engineering and Product teams for complex issue resolution
• Assist customers with software setup, upgrades, and configurations
• Create and update user guides, FAQs, and knowledge base articles
• Deliver product walkthroughs and training sessions to customers
• Identify recurring issues and suggest preventive improvements
• Escalate critical concerns and ensure timely closure
• Own customer problems end-to-end and advocate for user needs
• Focus on first-time resolution and long-term customer satisfaction

Required Skills & Qualifications

Technical & Professional Skills

• 1+ year experience in technical support or customer success (B2B SaaS preferred)
• Strong understanding of SaaS products and customer workflows
• Experience with ticketing systems, support tools, and remote assistance platforms
• Ability to document issues clearly and prioritize tasks efficiently

Communication & Behavioral Skills

• Excellent verbal and written communication abilities
• Skill in explaining technical concepts to non-technical users
• Strong analytical thinking and attention to detail
• Ability to work independently and collaborate across teams
• Comfortable working in a fast-moving, dynamic environment

Why Join Keka?

• Work with one of India’s top HR SaaS platforms
• Gain hands-on exposure to real-world SaaS customer success operations
• Learn directly from Product and Engineering teams
• Stable work-from-office role with structured shift planning
• High growth potential in customer success and product roles

Frequently Asked Questions (FAQs) – Keka Product Adoption Specialist

1. Who can apply for the Product Adoption Specialist role at Keka?
Graduates with a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field can apply for this role.

2. Is this role suitable for freshers?
Yes. Freshers are eligible to apply. Candidates with 0–3 years of experience are considered for this position.

3. Is prior SaaS or technical support experience required?
No. Prior experience is not mandatory, but experience in technical support, customer success, or a B2B SaaS environment is an added advantage.

4. What is the job location for this role?
The job location is Hyderabad, and this is a work-from-office position.

5. Is this a full-time role?
Yes. This is a full-time permanent role with Keka.

6. Are shift timings fixed for this position?
The role operates in a 24×7 support environment. Shift timings are assigned based on customer requirements, but schedules remain consistent over the long term to ensure work-life balance.

7. What skills are important for selection?
Strong communication skills, problem-solving ability, basic technical understanding, customer-handling skills, and familiarity with support tools are important for this role.

8. What career growth opportunities are available at Keka?
With experience, you can grow into roles such as Senior Product Adoption Specialist, Customer Success Manager, Product Consultant, or Product Operations Specialist.

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