LeadSquared Associate Application Support Engineer Jobs 2026 | Bangalore

LeadSquared is hiring Associate Application Support Engineers for its Tier IV Application Support team in Bangalore, Karnataka. This is a full-time, work-from-office opportunity for professionals with 1–3 years of SaaS or application support experience who are passionate about troubleshooting complex technical issues and improving customer experience.

This role is ideal for candidates looking to work closely with Engineering, Product, DevOps, and SRE teams in a fast-growing SaaS unicorn environment.

Quick Job Overview – Associate Application Support Engineer at LeadSquared

Job Details

Education & Eligible Batches

About the Company – LeadSquared

LeadSquared is one of India’s fastest-growing SaaS companies in the CRM and marketing automation space. Trusted by 1,700+ organizations and over 2 lakh users globally, the platform helps businesses automate sales and marketing operations at scale.

Backed by top investors such as WestBridge Capital, Stakeboat Capital, Jyoti Bansal, and Gaja Capital, LeadSquared raised $153 million in Series C funding and is now among India’s leading SaaS unicorns. The company operates globally across India, the US, Middle East, ASEAN, ANZ, and South Africa.

Role Overview – Associate Application Support Engineer

As an Associate Application Support Engineer, you will be part of the Customer Engineering team, handling advanced customer issues escalated from Tier I and Tier II support. The role focuses on deep technical troubleshooting, root cause analysis, and collaboration with engineering teams to improve platform stability and customer satisfaction.

You will play a critical role in ensuring high availability and reliability of LeadSquared’s SaaS platform.

Key Responsibilities

• Resolve complex customer issues escalated from Tier I & Tier II support teams
• Perform advanced troubleshooting using logs, SQL queries, APIs, and code analysis
• Conduct root cause analysis for application and infrastructure-related issues
• Collaborate with Engineering, Product, DevOps, and SRE teams for faster resolution
• Implement configuration changes, patches, bug fixes, and system improvements
• Create and maintain technical documentation, FAQs, and knowledge base articles
• Share technical best practices with Tier I and Tier II teams
• Deliver technical training sessions to global professional services teams
• Contribute to improving product reliability and support processes

Required Skills & Qualifications

Technical Skills

• 1–3 years experience in SaaS or application support roles
• Strong troubleshooting and analytical skills
• Working knowledge of APIs, SQL, and web technologies (HTTP, JavaScript basics)
• Experience using monitoring and logging tools such as New Relic, Loggly, or similar
• Familiarity with CRM or marketing automation platforms

Professional Skills

• Strong problem-solving and debugging abilities
• Excellent written and verbal communication skills
• Ability to collaborate effectively across cross-functional teams
• Willingness to work in a fast-paced SaaS environment

Why Join LeadSquared?

• Work at a rapidly growing SaaS unicorn
• Exposure to Tier IV engineering-level application support
• Hands-on experience with real-world SaaS scalability challenges
• Opportunity to work closely with product and engineering teams
• Strong career growth in customer engineering and platform support

Frequently Asked Questions (FAQs) – LeadSquared Associate Application Support Engineer

1. Who can apply for the Associate Application Support Engineer role at LeadSquared?
Candidates with a BE or BTech degree in Computer Science, IT, or related fields and 1–3 years of application or SaaS support experience can apply.

2. Is this role open to freshers?
No. This role requires prior experience and is not open to freshers.

3. What is the job location for this role?
The position is based in Bangalore, Karnataka, and follows a work-from-office model.

4. Is this a full-time position?
Yes. This is a full-time permanent role at LeadSquared.

5. What type of support issues will I handle?
You will handle complex, Tier IV escalations involving application functionality, integrations, configurations, and infrastructure issues.

6. What technical skills are important for selection?
Strong troubleshooting skills, SQL, API knowledge, basic web technologies, and experience with monitoring tools are important.

7. Will I work with engineering teams directly?
Yes. You will work closely with Engineering, Product, DevOps, and SRE teams to resolve issues and improve product quality.

8. What career growth opportunities are available at LeadSquared?
With experience, you can grow into roles such as Senior Application Support Engineer, Customer Engineering Specialist, Platform Support Lead, or DevOps Support Engineer.

Also Apply – Related Job Opportunities

🔹 Category 1: Application Support / Technical Support (Very High Relevance)

🔹 Category 2: SaaS / Platform / IT Support Roles (High Relevance)

🔹 Category 3: QA / Support-Adjacent Engineering Roles (Medium Relevance)

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