BMC Helix Associate Solution Engineer Jobs 2026 | AI Presales | Bangalore

BMC Helix is hiring Associate Solution Engineers in Bangalore, Karnataka to support presales and solution engineering activities across its AI-driven service and operations management platform.

This role is ideal for early-career professionals (1+ year experience) who are interested in AI, Generative AI, ITSM platforms, automation, and customer-facing technical roles. You’ll work closely with sales, product, and engineering teams to demonstrate how Agentic AI and HelixGPT solve real-world enterprise IT challenges.

Quick Job Overview – Associate Solution Engineer at BMC Helix

Job Details

Table 2: Education & Eligibility

About the Company – BMC Helix

BMC Helix is a leader in AI-driven service and operations management, helping enterprises transform IT delivery using Agentic AI, HelixGPT, automation, and GenAI-powered workflows.

With decades of trust in ITSM and ITOM, BMC continues to innovate through AI-native platforms, enabling organizations to improve efficiency, accountability, and business outcomes at scale.

Role Overview – Associate Solution Engineer

As an Associate Solution Engineer, you will support presales engagements by delivering technical demonstrations, workshops, and AI-focused solution presentations. You will help customers understand how HelixGPT, GenAI automations, and AI-driven workflows can modernize digital service management.

This role offers a strong foundation for careers in Solutions Engineering, Presales Consulting, AI Platforms, and Enterprise IT Architecture.

Key Responsibilities

• Support presales activities through demos, workshops, and presentations
• Configure and customize BMC Helix, HelixGPT, and Agentic AI workflows
• Participate in technical discovery sessions with customers
• Build demo use cases showcasing AI, automation, and LLM-driven workflows
• Collaborate with Sales, Product, and Engineering teams
• Communicate technical concepts clearly to technical and non-technical audiences
• Act as a trusted technical advisor during customer engagements

Required Skills & Qualifications

Core Skills

• Bachelor’s degree in a technical field
• 1+ year experience in a technical or customer-facing role
• Understanding of AI, ML, Generative AI, LLMs, and RAG
• Knowledge of APIs, automation frameworks, and workflows
• Cloud fundamentals (SaaS, microservices, containers)
• Strong communication and presentation skills

Good to Have

• Python, Java, or modern programming languages
• Exposure to AI/ML tools, vector databases, or prompt engineering
• Knowledge of ITSM / ITOM platforms
• Ability to build demos, scripts, or prototypes

Why Join BMC Helix?

• Work on cutting-edge AI and GenAI platforms
• High-impact presales role with enterprise customers
• Strong learning culture and fast career growth
• Inclusive, transparent, and flexible work environment
• Competitive compensation with clear pay transparency
• Returnship-friendly for professionals re-entering the workforce

Frequently Asked Questions (FAQs) – BMC Associate Solution Engineer

1. Who can apply for the Associate Solution Engineer role at BMC?
Candidates with a Bachelor’s degree and 1+ year of technical or customer-facing experience can apply.

2. Is this role suitable for freshers?
No. This role requires at least 1 year of experience.

3. What is the job location?
The role is based in Bangalore, Karnataka.

4. Is this a full-time position?
Yes. This is a full-time permanent role.

5. What technologies will I work with?
You’ll work with BMC Helix, HelixGPT, Agentic AI, GenAI, automation, APIs, and cloud platforms.

6. Is this a presales role?
Yes. The role supports presales, demos, workshops, and technical discovery.

7. Are returnship candidates eligible?
Yes. Candidates re-entering the workforce through BMC’s returnship program are eligible.

8. What career growth can I expect at BMC?
You can grow into roles such as Senior Solution Engineer, Presales Consultant, AI Solutions Architect, or Product Specialist.

Also Apply – Related Job Opportunities

🔹 Category 1: Presales / Solution Engineering / Consulting (Very High Relevance)

🔹 Category 2: AI / Cloud / Enterprise Software Roles (High Relevance)

🔹 Category 3: Support / Platform / IT Operations Roles (Supporting Relevance)

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