Infinite Computer Solutions IT Analyst (Service Desk L1) Jobs 2026 | Noida | Freshers Apply

Infinite Computer Solutions is hiring IT Analysts (Service Desk – L1) in Noida, India to provide frontline technical support to end users. This role is ideal for freshers and early-career IT professionals who want to build a strong foundation in IT support, access management, and service desk operations within an enterprise environment.

The position focuses on password and account support, basic software installations, ticket handling, and clear user communication while ensuring compliance with security and SLA standards.

Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – IT Analyst (Service Desk L1)

As an IT Analyst – Service Desk (L1), you will act as the first point of contact for users experiencing IT issues. You will handle password resets, access provisioning, basic software troubleshooting, and ticket resolution while maintaining strong communication and customer service standards.

This role provides hands-on exposure to enterprise IT environments and structured processes, making it an excellent entry point into IT support and infrastructure careers.

Key Responsibilities

• Perform password resets, account unlocks, and identity verification
• Process user access requests, modifications, and removals
• Create or update user accounts in directory services when applicable
• Install and configure standard office and business software
• Troubleshoot basic software and configuration issues
• Log, update, and close tickets within defined SLA timelines
• Communicate clearly with users via phone, email, chat, or ticketing tools
• Escalate complex issues to L2/L3 support teams when required

Required Skills & Qualifications

• Understanding of password reset and access provisioning processes
• Basic knowledge of software installation and troubleshooting
• Strong verbal and written communication skills
• Customer-focused mindset with a positive attitude
• Ability to follow standard procedures and security guidelines

Preferred (Good to Have)

• Experience with Active Directory / Azure AD
• Familiarity with ticketing tools like ServiceNow, Freshservice, JIRA, or Zoho Desk
• Basic Windows OS troubleshooting knowledge

Why Join Infinite Computer Solutions?

• Excellent opportunity for freshers to start an IT support career
• Exposure to enterprise IT service desk operations
• Structured processes with learning and growth opportunities
• Professional work environment with customer-facing experience
• Pathways to advance into L2/L3 support and infrastructure roles

How to Apply

Interested candidates can apply for the Infinite Computer Solutions IT Analyst Jobs 2026 through the official Infinite careers portal by submitting an updated resume highlighting IT fundamentals and communication skills.

FAQs

1. Is this role suitable for freshers?
Yes. Freshers with good communication skills and basic IT knowledge are encouraged to apply.

2. What experience is required?
Candidates with 0–2 years of IT support or service desk experience are eligible.

3. What type of support will I provide?
You will provide L1 support including password resets, access management, software installation, and ticket handling.

4. Where is the job located?
The position is based in Noida, Uttar Pradesh.

5. What tools or systems will I work with?
You may work with directory services (AD/Azure AD), ticketing tools, and standard enterprise software environments.

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