Gainwell Technologies is hiring professionals for its Workforce Management (WFM) team to support long-term and short-term workforce forecasting, capacity planning, and scenario modeling. This role is offered in Remote India work mode, with base locations listed as Bangalore and Chennai, and is ideal for candidates experienced in analytics-driven workforce planning, forecasting, and operational strategy.
The position plays a critical role in aligning business strategy with workforce demand, ensuring optimal staffing levels across voice and non-voice operations while supporting business growth and new initiatives.
| Category | Details |
|---|---|
| Company | Gainwell Technologies |
| Job Role | Workforce Management (WFM) |
| Experience | Experienced professionals |
| Location | Bangalore / Chennai |
| Work Model | Remote (India) |
| Employment Type | Full-Time |
| Industry | IT Services / Healthcare Technology |
| Department | Workforce Management |
| Role Category | Operations Analytics / Workforce Planning |
| Shift | Night Shift (9-hour shift between 4:30 PM – 4:30 AM IST) |
| Criteria | Details |
|---|---|
| Education | Bachelor’s degree in Business, Statistics, Mathematics, Engineering, or related fields |
| Eligible Batches | Open to experienced professionals |
| Preferred Background | Workforce Management, Operations Analytics, Planning & Forecasting |
As part of the Workforce Management team, you will focus on long-term forecasting for new business as well as short-term operational forecasting. The role involves analyzing historical data, identifying trends, aligning workforce plans with business strategy, and creating data-backed staffing models to support efficient operations.
You will collaborate closely with HR, scheduling teams, and business stakeholders to ensure workforce readiness across varying demand scenarios.
1. What is the work mode for this role?
This role follows a Remote (India) work model, with Bangalore and Chennai listed as base locations.
2. What shift timing is required for this position?
The role involves a 9-hour night shift scheduled between 4:30 PM and 4:30 AM IST.
3. Is this role focused only on long-term forecasting?
No. The role includes both long-term forecasting for new business and short-term forecasting for real-time operational needs.
4. What kind of data will I work with?
You will work with historical data, real-time operational metrics, proxy data, and business strategy inputs.
5. Does this role involve stakeholder interaction?
Yes. Regular communication with HR, scheduling teams, and business stakeholders is a key part of the role.
6. What educational background is preferred?
A bachelor’s degree in business, analytics, statistics, engineering, or related fields is preferred.
7. Is prior Workforce Management experience mandatory?
Prior experience in workforce management, capacity planning, or operational analytics is highly preferred.
8. Are data visualization skills required?
Yes. The ability to create and present clear data visualizations and insights is important for driving decisions.
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