Netrio Service Desk Analyst (Internal) Jobs 2026 | Pune | IT Support Careers

Netrio is hiring Service Desk Analysts (Internal) to strengthen its Internal IT & Platform Systems team in Pune. This role is ideal for early-career IT professionals and fresh graduates who are passionate about customer support, technical troubleshooting, and delivering fast, accurate resolutions to employee IT requests.

As a Service Desk Analyst, you’ll be the first line of support for internal users, handling Level 0 and Level 1 issues while collaborating closely with Netrio’s broader technical teams.

Job Overview – Service Desk Analyst (Internal) at Netrio

The Service Desk Analyst acts as a trusted support partner for Netrio employees, ensuring technical issues are resolved efficiently with a strong focus on customer satisfaction, accuracy, and responsiveness. The role combines reactive ticket handling with proactive system monitoring and maintenance tasks.

Table 1: Quick Job Details

Table 2: Education & Eligible Batches

Key Responsibilities

Reactive Support (Primary Focus)

• Handle incoming helpdesk calls, emails, and alerts
• Triage and resolve Level 0 & Level 1 technical issues
• Ensure first-call resolution wherever possible
• Confirm resolution with users to ensure satisfaction

Proactive Support

• Perform routine monitoring and maintenance tasks
• Raise service requests when monitoring identifies issues
• Prioritize and triage incidents based on severity

Collaboration & Documentation

• Work closely with peers and technical teams for escalations
• Ensure smooth handoff of issues to appropriate teams
• Follow documented procedures and identify documentation gaps
• Create or request new documentation when needed

Core Competencies & Skills

• Strong customer service mindset with clear communication
• Ability to explain technical issues to non-technical users
• High attention to detail and accurate ticket documentation
• Effective time management and multitasking skills
• Collaborative approach to problem-solving

Qualifications

Required

• Recently completed or pursuing a 2-year or 4-year IT-related degree
• Ability to triage and prioritize technical support requests
• Strong verbal and written communication skills
• Ability to work quickly while maintaining accuracy

Preferred

• Prior experience in a service desk or remote support environment
• Familiarity with network monitoring or client management tools

Work Environment & Benefits

Netrio offers a hybrid work environment designed to support work-life balance and continuous learning. Employees benefit from:

• Competitive salary structure
• Comprehensive benefits package
• Wellness programs
• Ongoing professional development opportunities

Why Join Netrio?

At Netrio, people come first. Guided by values like Empathy, Integrity, Accountability, and Innovation, the company fosters a culture of collaboration, trust, and growth. You’ll gain hands-on IT support experience while working in an environment that values learning and long-term career development.

FAQs – Netrio Service Desk Analyst (Internal)

1. Is this role suitable for freshers?
Yes. Fresh graduates and candidates currently pursuing IT-related degrees are eligible.

2. What level of issues will I handle?
You’ll primarily handle Level 0 and Level 1 issues, with escalations to higher teams when required.

3. Is this a remote role?
The role follows a hybrid work model based in Pune.

4. Do I need prior service desk experience?
Experience is preferred but not mandatory for candidates with strong aptitude and IT fundamentals.

5. What skills are most important for this role?
Customer communication, troubleshooting ability, documentation accuracy, and time management.

6. What growth opportunities are available?
High performers can grow into Senior Service Desk, System Administration, or Platform Support roles.

🔹 Also Apply – IT Support / Service Desk / Operations

🔹 Also Apply – Operations / Monitoring / Platform Support

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