CodeRabbit Technical Support Engineer Jobs 2026 | APAC | Bengaluru

CodeRabbit is hiring a Technical Support Engineer (APAC) for its Customer Success team in Bengaluru, India. This role is ideal for experienced technical professionals who enjoy solving complex software issues, working closely with developers, and advocating AI-powered developer tools.

CodeRabbit is an innovative AI research and development company focused on building the next generation of GenAI-driven code review systems, combining advanced language models with human expertise to dramatically improve software quality and development velocity.

Quick Job Overview – Technical Support Engineer (APAC)

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Technical Support Engineer at CodeRabbit

As a Technical Support Engineer at CodeRabbit, you will act as a Product Advocate, serving as the bridge between AI-powered code review technology and developer teams. You will help customers resolve complex technical issues, optimize their workflows, and fully leverage CodeRabbit’s AI capabilities.

This role goes beyond traditional support—you will influence product direction by sharing real-world customer feedback with engineering teams and helping define best practices for AI-assisted development support.

Key Responsibilities

• Troubleshoot, debug, reproduce, and resolve complex technical issues
• Guide customers on best practices to maximize product value
• Conduct Zoom calls with customers to improve adoption and resolve issues
• Support sales teams with customer conversion and retention efforts
• Collaborate with developers to identify defects and product improvements
• Test new features and improve product serviceability
• Analyze customer usage patterns to reduce risks in the install base
• Contribute to internal and external knowledge bases
• Provide weekday and rotational off-hours support when required
• Act as a strong customer advocate at all times

Required Skills & Qualifications

Technical Skills

• Strong understanding of software development principles
• Proficiency in at least one programming language
• Experience with Git and version control systems
• Familiarity with code review tools and workflows
• Ability to debug complex technical problems
• Experience with ticketing systems or CRM tools (plus)

Professional Skills

• Excellent written and verbal communication skills
• Strong customer-first mindset
• Ability to work independently in a fast-paced environment
• Strong analytical and problem-solving abilities
• Ability to manage multiple priorities effectively

What Makes This Role Unique?

• Work at the intersection of AI, developer productivity, and customer success
• Influence the evolution of an AI-powered product through customer insights
• Collaborate with world-class engineers and researchers
• Help define best practices in a rapidly evolving AI development space

What CodeRabbit Offers

• Opportunity to work on cutting-edge AI technology
• Collaborative and innovation-driven culture
• Competitive salary, equity, and benefits
• Continuous learning and professional development
• Inclusive and diverse work environment

Frequently Asked Questions (FAQs)

1. Is this CodeRabbit role purely a support position?

No. This role combines technical support, product advocacy, and customer success, with strong involvement in product improvement.

2. Is coding experience required?

Yes. Candidates should be proficient in at least one programming language and understand code review workflows.

3. What type of customers will I support?

You will work with developers and engineering teams using CodeRabbit’s AI-powered code review platform.

4. Is this a remote role?

No. This role follows a hybrid work model based in Bengaluru.

5. Are off-hours or on-call shifts required?

Yes. Support may be required during rotational off-hours, based on business needs.

6. What career growth opportunities does CodeRabbit offer?

Employees can grow into senior technical roles, product leadership, or customer success leadership positions.

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