Practo Technologies Pvt Ltd is hiring Product Support Specialists in Bengaluru with 10 openings available. This is a full-time Work From Office opportunity ideal for fresh graduates who are passionate about customer support, troubleshooting, and healthcare technology solutions.
If you have strong communication skills in English, Hindi, and a regional language, and enjoy solving customer queries through calls and emails, this role offers excellent exposure in the healthcare SaaS and product support domain.
| Category | Details |
|---|---|
| Company | Practo Technologies Pvt Ltd |
| Job Role | Product Support Specialist |
| Experience | Freshers (0 Years) |
| Location | Bengaluru |
| Work Model | Work From Office |
| Schedule | 6 Days per Week |
| Shifts | Rotational |
| Employment Type | Full-Time, Permanent |
| Industry | BPM / BPO / Healthcare Technology |
| Department | Healthcare & Life Sciences |
| Role Category | Product Support / Customer Support |
| Openings | 10 |
| Incentives | Up to ₹36,000 |
| Requirement | Details |
|---|---|
| Education | Bachelor’s Degree (Mandatory) |
| Experience | 0 Years / Freshers Eligible |
| Language Skills | Fluent in English, Hindi & One Regional Language |
| Communication | Strong written & verbal skills |
| Work Requirement | Comfortable with Rotational Shifts & 6-Day Work Week |
| Preferred Traits | Logical reasoning, ownership mindset, multitasking ability |
As a Product Support Specialist, you will handle customer queries related to product functionality, technical issues, and defect resolution. The role requires collaboration with backend teams to ensure effective troubleshooting and customer satisfaction.
You will maintain detailed logs for each support ticket and follow defined operational processes to ensure quality standards are met. The focus is not just issue resolution, but also long-term customer retention and engagement.
Practo is a leading healthcare technology platform helping millions connect with healthcare professionals. Joining as a Product Support Specialist gives you exposure to:
1. Who can apply for this role?
Fresh graduates with a Bachelor’s degree and strong communication skills can apply.
2. Is prior experience required?
No, this role is open to freshers.
3. What languages are required?
Fluency in English and Hindi is mandatory, along with at least one regional language.
4. What is the work schedule?
The role requires working 6 days per week in rotational shifts with a rotational weekly off.
5. Are there incentives in this role?
Yes, performance-based incentives of up to ₹36,000 are offered.
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