Accenture Customer Contact Comms New Associate – Voice Jobs 2026 | Bengaluru | 0–1 Years

Accenture is hiring Customer Contact Comms New Associate – Voice professionals in Bengaluru. This is a full-time opportunity for graduates with 0–1 year of experience who are interested in building a career in customer support, omnichannel communications, and IT-enabled services.

If you have strong typing skills, good communication abilities, and experience in email and chat processes, this role offers a solid entry point into Accenture’s Customer Success and Operations domain.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligibility

Role Overview – Customer Contact Comms New Associate at Accenture

As a Customer Contact Comms New Associate, you will work within the Customer Support vertical, managing customer queries across multiple communication channels including voice, email, and chat.

Your primary responsibility will be to resolve routine customer issues, handle escalations, and ensure complaints are closed within defined SLA timelines. You will collaborate closely with your team and supervisors while following standard guidelines and procedures.

Key Responsibilities

• Manage and resolve customer queries efficiently
• Handle escalations and dissatisfied customer complaints
• Close faults and service tickets within SLA timelines
• Provide support via voice, email, and chat channels
• Follow predefined guidelines and instructions
• Maintain documentation and service logs
• Work collaboratively within the team
• Ensure customer satisfaction and service quality

Required Skills

Technical & Process Skills

• Good typing speed and accuracy
• Familiarity with email and chat processes
• Basic understanding of SLA-driven support operations

Soft Skills

• Strong written and verbal communication
• Ability to adapt and learn quickly
• Team collaboration skills
• Interpersonal effectiveness
• Flexibility to work rotational shifts

Work Environment

• Based in Bengaluru
• Rotational shifts may be required
• Structured team-based environment
• Individual contributor role within a defined scope

Why Join Accenture?

Accenture is a global leader in digital, cloud, and operations services, serving clients in over 120 countries. Employees benefit from:

• Exposure to global clients and enterprise processes
• Structured training and career progression
• Opportunity to grow within Customer Success and Operations
• Learning in omnichannel customer communication environments

FAQs – Accenture Customer Contact Comms New Associate Jobs 2026

1. Who can apply for this role?
Any graduate with 0–1 year of experience can apply. Freshers are eligible.

2. Is prior customer support experience mandatory?
No, freshers can apply. However, experience in email and chat processes is preferred.

3. What communication channels will I handle?
You may handle voice calls, emails, and chat interactions as part of omnichannel support.

4. Are rotational shifts required?
Yes, the role may require working in rotational shifts.

5. What career growth opportunities are available?
With experience, you can grow into roles such as Senior Customer Support Associate, Team Lead, or Operations Analyst within Accenture.

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