CloudMoyo is hiring Product Support Analysts (L1) in Pune for candidates with 1–3 years of experience in application support and technical troubleshooting. This is a full-time role requiring shift-based work in a 24×7 support environment.
If you have strong problem-solving skills, experience with ASP.NET or SQL, and an interest in cloud-based product support, this opportunity offers hands-on exposure to enterprise-grade applications and Microsoft Azure environments.
| Category | Details |
|---|---|
| Company | CloudMoyo |
| Job Role | Product Support Analyst (L1) |
| Experience | 1–3 Years |
| Location | Pune, Maharashtra |
| Work Model | Work From Office / Shift-Based |
| Employment Type | Full-Time |
| Industry | IT Services / Cloud / Digital Engineering |
| Department | Product Support |
| Role Category | Application Support / Technical Support |
| Requirement | Details |
|---|---|
| Qualification | Bachelor’s Degree in Computer Science or Equivalent |
| Experience | 1–3 Years in Application / Product Support |
| Preferred Skills | ASP.NET, C#, SQL, Azure |
| Additional Skills | Shell Scripting, Web Technologies |
| Certifications (Preferred) | Azure / SQL / ITIL / .NET |
| Language Preference | Spanish (Optional Advantage) |
As a Product Support Analyst (L1), you will serve as the first line of support for customer-reported product issues. The role involves diagnosing technical problems, implementing workarounds, and ensuring timely resolution within defined SLAs.
You will collaborate with development, infrastructure, and business teams to resolve incidents ranging from minor defects to high-priority production issues.
Professionals in this role can grow into:
Candidates should have 1–3 years of experience in application or product support.
Yes, this role requires working in rotational shifts as part of a 24×7 support model.
ASP.NET, C#, SQL, Azure, and Web APIs are preferred technical skills.
Certifications in Azure, SQL, ITIL, or .NET are preferred but not mandatory.
Yes, the role involves communicating with customers and stakeholders to resolve product incidents.
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