Accenture International Voice Process Executive Jobs 2026 | Mumbai | 0–3 Years

Accenture is hiring International Voice Process Executives in Mumbai through Varite. This is an excellent opportunity for graduates with 0–3 years of experience in customer service, BPO, or international call center roles.

If you have strong communication skills, problem-solving ability, and are comfortable working in rotational shifts, this role offers growth in global customer support operations.

Quick Job Overview

Table 1 – Job Details

Table 2 – Education & Eligibility

Role Overview – International Voice Process Executive

As an International Voice Process Executive, you will be part of Accenture’s Customer Support vertical, managing and resolving customer queries from global clients. The role focuses on delivering timely resolutions, managing escalations, and ensuring service-level agreements (SLAs) are met.

You will work within contact center platforms and customer service technologies that enhance both customer experience and operational efficiency.

Key Responsibilities

• Handle international customer calls and resolve queries
• Manage escalations and dissatisfied customer complaints
• Close issues within SLA timelines
• Follow predefined guidelines and escalation processes
• Maintain quality standards and customer satisfaction
• Work effectively within a team environment

Skills Required

• Strong communication and listening skills
• Ability to work under pressure
• Analytical and logical thinking
• Customer-centric approach
• Ability to collaborate with team members
• Adaptability to rotational shift schedules

Referral Bonus Opportunity (Via Varite)

Varite offers referral bonuses if a referred candidate completes 3 months:

• 0–2 Years Experience: ₹5,000
• 2–6 Years Experience: ₹7,500
• 6+ Years Experience: ₹10,000

Career Growth Opportunities

This role can lead to:

• Senior Customer Support Executive
• Team Leader – International Process
• Quality Analyst (QA)
• Process Trainer
• Operations Supervisor

Frequently Asked Questions (FAQs)

1. Is prior international BPO experience mandatory?

No, fresh graduates with strong communication skills can apply.

2. Is this a work-from-home role?

No, this is a work-from-office role in Mumbai.

3. Are rotational shifts mandatory?

Yes, the role may require rotational shifts.

4. What skills are most important?

Excellent English communication, customer handling, and problem-solving skills.

5. Is this a permanent role?

Yes, this is a full-time permanent opportunity.

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