Alight IT Support Analyst Jobs 2025 in Gurgaon | Apply Now

Alight is hiring an IT Support Analyst to support mission-critical enterprise applications in a 24×7 production environment. This role is ideal for IT professionals with experience in cloud platforms, application support, and monitoring tools, looking to grow their career in a global, people-first organisation.

Quick Job Overview

Eligibility Criteria

Role Overview – IT Support Analyst at Alight

As an IT Support Analyst, you will be responsible for maintaining the stability, performance, and availability of enterprise Leave Management applications used by global clients. The role involves incident handling, root cause analysis, proactive monitoring, and close coordination with engineering teams.

This position suits candidates who thrive in fast-paced IT operations and enjoy solving complex production issues.

Key Responsibilities

• Deliver 24×7 application support for enterprise platforms
• Investigate and resolve incidents within defined SLAs
• Convert production issues into defect records and track resolution
• Work closely with development teams on bug analysis and fixes
• Monitor application health using APM and logging tools
• Coordinate with shared services for infrastructure and network support
• Act as a point of contact between business users and technical teams
• Analyze recurring issues and escalate risks proactively
• Participate in scheduled on-call rotations

Required Technical Skills

• Hands-on experience supporting .NET Core applications
• Practical knowledge of AWS or other cloud environments
• Strong SQL Server skills, including complex query execution
• Experience with application monitoring and log analysis tools
• Understanding of ITIL-based service delivery models
• Clear communication skills across technical and non-technical stakeholders

Flexible Working at Alight

Alight promotes flexible and hybrid work arrangements, enabling employees to perform at their best both professionally and personally. The organisation is known for its remote-friendly culture and inclusive work environment.

Employee Benefits

• Comprehensive health and wellbeing programs
• Paid vacation, sick leave, and parental leave
• Retirement and financial security plans
• Learning, certification, and training support
• Career growth opportunities within a global organisation

About Alight Solutions

Alight is a global leader in cloud-based human capital technology and services, supporting millions of employees worldwide. Through its integrated platforms, Alight helps organisations manage benefits, wellbeing, and workforce engagement more effectively.

FAQs – Alight IT Support Analyst Job

1. Who can apply for this role?

Candidates with relevant IT experience and a bachelor’s degree in a related field are eligible.

2. Is this a rotational shift role?

Yes, the role involves rotational shifts as part of a 24×7 support model.

3. Is cloud experience mandatory?

Yes, prior exposure to AWS or similar cloud platforms is required.

4. Does Alight offer flexible working?

Yes, flexible and hybrid working options are available based on role requirements.

5. Is this a customer-facing role?

Yes, the role involves direct interaction with internal and external stakeholders.