AlphaSense Analyst – Customer & Product Support Jobs 2026 | India

AlphaSense is hiring Analysts – Customer & Product Support across major Indian locations including Bengaluru, Pune, Mumbai, and Delhi. This role is ideal for graduates and early-career professionals who enjoy customer interaction, problem-solving, data-driven platforms, and SaaS support.

AlphaSense is a global leader in AI-powered market intelligence, trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Following the acquisition of Tegus in 2024, AlphaSense continues to expand its product capabilities, content depth, and global footprint.

Quick Job Overview – Analyst (Customer & Product Support)

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Analyst, Customer & Product Support

As a Customer & Product Support Analyst at AlphaSense, you will act as a frontline product expert, helping global customers extract maximum value from AlphaSense’s AI-driven market intelligence platform. You will assist users with platform navigation, research workflows, data interpretation, and issue resolution.

This role offers strong exposure to financial research, enterprise SaaS platforms, customer success operations, and AI-based search technologies.

Key Responsibilities

• Provide product and platform support to AlphaSense customers
• Assist users in navigating research content such as filings, transcripts, and expert calls
• Troubleshoot customer issues and escalate technical concerns when required
• Collaborate with product, engineering, and customer success teams
• Ensure high customer satisfaction through timely and accurate support
• Document recurring issues and contribute to process improvements
• Support onboarding and product adoption initiatives

Required Skills & Qualifications

Core Skills

• Strong verbal and written communication skills
• Analytical mindset with attention to detail
• Comfort working with SaaS platforms and digital tools
• Ability to explain complex information in a simple manner
• Willingness to work in a fast-paced, customer-centric environment

Preferred Skills

• Exposure to financial markets, business research, or analytics
• Experience in customer support, operations, or research roles
• Familiarity with CRM or ticketing systems
• Interest in AI, data platforms, or enterprise technology

Why Join AlphaSense?

• Work with a global AI-driven market intelligence platform
• Exposure to financial research, enterprise customers, and AI products
• Strong career growth in Customer Success, Product, or Analytics
• Collaborative, inclusive, and innovation-driven culture
• Opportunity to work with global clients and teams

Frequently Asked Questions (FAQs)

1. Is the AlphaSense Analyst role suitable for freshers?

Yes. This role is open to freshers and early-career candidates, especially those with strong communication and analytical skills.

2. What locations are available for this role in India?

AlphaSense is hiring in Bengaluru, Pune, Mumbai, and Delhi.

3. Is this a technical or non-technical role?

This is a functional and product-focused role, not a hardcore coding position. However, comfort with SaaS platforms and data tools is required.

4. What shifts are expected for this role?

Shift timings may vary depending on the customer region supported, including global time zones.

5. What career growth opportunities does AlphaSense offer?

Employees can grow into Customer Success Manager, Product Specialist, Research Analyst, or Operations roles.

6. Does AlphaSense offer global exposure?

Yes. AlphaSense works with global enterprise clients, including financial institutions and Fortune 500 companies.

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