Amazon CTK Service Associate Jobs 2026 | Hyderabad | MyHR Live Support | Full-Time

Amazon Dev Center India is hiring CTK Service Associates (MyHR Live Support) for its Hyderabad (A85) office. This role is part of Amazon’s Centralized Time Keeping (CTK) & MyHR Live Support team, which provides 24/7 HR contact-center support to Amazon employees worldwide.

This position is ideal for candidates with strong communication skills, customer obsession, and the ability to handle high-volume live interactions across calls, chats, tickets, and cases.

Quick Job Overview

Job Details

Education & Eligibility

Role Overview – CTK Service Associate at Amazon

As a CTK Service Associate, you will support Amazon employees globally by resolving HR-related queries through live calls, chats, cases, and tickets. You will take full ownership of employee issues, apply policies and SOPs, and ensure resolutions are delivered with accuracy, empathy, and speed.

The role requires high judgment, critical thinking, confidentiality, and flexibility to work across multiple shifts in a fast-paced environment.

Key Responsibilities

• Handle high volumes of employee interactions via calls, chats, cases, and tickets
• Resolve queries using knowledge base articles, FAQs, and SOPs
• Take ownership to ensure first-contact resolution
• Build trust through empathetic and personalized communication
• Escalate complex issues when required as per process
• Balance policy adherence with employee needs using sound judgment
• Collaborate with partner teams on process and policy improvements
• Maintain strong performance metrics (AHT, FCR, CSAT)
• Adhere strictly to schedules, breaks, and 24/7 coverage requirements
• Work rotational shifts including nights, weekends, and holidays

Required Skills & Qualifications

Basic Qualifications

• Bachelor’s degree or higher
• 0–10+ years of experience in contact center, customer service, HR, or equivalent
• Minimum 6 months experience with Microsoft Office tools
• Ability to handle confidential information professionally
• Fluent English communication skills

Preferred Qualifications

• 2+ years of contact center or customer support experience
• Basic Excel knowledge (formulas, lookups, navigation)
• Experience with HR policies, leave management, or employee benefits
• Ability to work under pressure in fast-paced environments
• Strong multitasking and prioritization skills
• Experience working with senior stakeholders or escalations

Recommended Also Apply

FAQs

1. Is this a work-from-home role?
No, this is an on-site role based in Hyderabad.

2. Is this role suitable for freshers?
Yes, candidates with 0 years of experience are eligible.

3. Does this role involve night shifts?
Yes, rotational shifts including nights and weekends are mandatory.

4. What type of support will I provide?
HR and employee support via calls, chats, cases, and tickets.

5. Is prior HR experience mandatory?
No, but it is an added advantage.

6. Will I handle confidential employee information?
Yes, confidentiality is a critical part of the role.

7. What skills are most important for this role?
Communication, problem-solving, empathy, and multitasking.

8. Are performance metrics tracked?
Yes, metrics like AHT, FCR, and CSAT are monitored.

9. What tools will I use daily?
Microsoft Office tools and internal Amazon systems.

10. Is this a full-time opportunity?
Yes, this is a full-time role.