Amazon CTK Service Associate (MyHR Live Support) Jobs 2026 | Virtual | 0–10+ Years

Amazon is hiring CTK Service Associates (MyHR Live Support) to support its global employee base through the MyHR Live Support and Centralized Time Keeping (CTK) teams. This role involves handling live employee interactions via calls, chats, cases, and tickets in a 24/7 contact center environment.

The position is open to candidates with 0–10+ years of experience and is offered as a virtual (work-from-home) role based out of Hyderabad and Bengaluru.

Quick Job Overview

Eligibility Criteria

Role Overview – CTK Service Associate at Amazon

As a CTK Service Associate, you will act as a frontline HR support advisor, assisting Amazon employees globally. The role focuses on employee experience, problem resolution, policy guidance, and time-sensitive HR inquiries, delivered through real-time communication channels.

This role demands high judgment, empathy, strong communication skills, and the ability to work in a fast-paced, 24/7 environment.

Roles & Responsibilities

• Handle high volumes of employee contacts via calls, chats, cases, and tickets
• Take ownership of each interaction and resolve issues with customer obsession
• Refer to SOPs, FAQs, and knowledge base articles to provide accurate resolutions
• Escalate cases appropriately when issues cannot be resolved as per process
• Build trust through empathetic and personalized employee interactions
• Respond to urgent HR issues with clear communication and documentation
• Balance process adherence with employee needs using sound judgment
• Collaborate with partner teams to resolve cross-functional issues
• Maintain performance metrics such as AHT, FCR, and CSAT
• Adhere to schedules, including breaks, to support 24/7 operations
• Work flexible shifts including nights, weekends, and holidays

Required Skills & Qualifications

Basic Qualifications

• Bachelor’s degree or higher
• 0–10+ years experience in contact center, customer service, HR, or related roles
• Minimum 6 months experience with Microsoft Office tools
• Experience handling confidential information
• Strong verbal and written communication skills in English

Preferred Qualifications

• 2+ years contact center or customer support experience
• Basic knowledge of MS Excel (formulas, lookups, navigation)
• Exposure to HR processes like leave, benefits, or employee services
• Ability to work under pressure in fast-paced environments
• Strong multitasking and prioritization skills
• Experience supporting senior stakeholders or handling escalations

Why Join Amazon?

Amazon offers a people-first culture where employee experience, inclusion, and innovation drive everything. As part of MyHR Live Support, you’ll directly impact Amazonians across the globe.

🔹 Global exposure & structured HR operations
🔹 Strong learning & career mobility
🔹 Inclusive and diverse workplace
🔹 Work with Amazon’s leadership principles

⚠️ Important: Amazon never charges any fees during recruitment.

Also Apply – Similar HR & Support Roles

FAQs – Amazon CTK Service Associate

1. Is this a work-from-home role?
Yes. This is a virtual role based out of Hyderabad and Bengaluru.

2. Is this role suitable for freshers?
Yes. Candidates with 0 years of experience are eligible.

3. Does this role involve night shifts?
Yes. The role requires rotational shifts including nights and weekends.

4. Is HR experience mandatory?
No. Contact center or customer support experience is acceptable.

5. Does Amazon charge any recruitment fees?
No. Amazon never charges any fees.

6. What department does this role belong to?
Human Resources (MyHR Live Support & CTK).