Step into the world of global IT innovation with Wipro, one of India’s leading technology and consulting companies. As an Associate, you’ll play a key role in delivering world-class technical support and customer service to global clients.
What You’ll Do:
- Provide technical and customer support through calls and emails.
- Troubleshoot and resolve client issues efficiently and courteously.
- Manage transactions and ensure quality and SLA compliance.
- Maintain and document all interactions, resolutions, and feedback.
- Update self-help and knowledge base documents for quicker resolutions.
- Identify issues and escalate critical concerns to the team leader.
- Continuously enhance your product and process knowledge.
- Deliver exceptional customer experiences while maintaining professionalism.
Required Skills:
- Customer service and communication skills
- Technical support & troubleshooting
- Problem and incident management
- Operational excellence & SLA management
- Client interaction & documentation
- Knowledge of Defined Contributions (DC) – Mandatory Skill
Why Join Wipro?
- Work with a leading global IT & consulting company
- Opportunity to learn and grow in a structured environment
- Be part of Wipro’s culture of innovation and customer excellence
- Gain exposure to real-time problem-solving and client handling
Apply Now & Build Your Career with Wipro!
Join a team that values learning, service excellence, and innovation. Take your first step toward a rewarding career in customer success and technology support.
