Associate – Quality Services Jobs 2026 | SW Device Services & Operations | Amazon | Chennai

Amazon is hiring Associates – Quality Services (SW Device Services & Operations) for its Chennai location. This full-time, permanent role is part of Amazon’s Quality Services (QS) organization, which provides manual testing support for Devices, Retail, and AWS platforms.

This opportunity is well-suited for graduates who are detail-oriented and interested in manual testing, non-voice operations, and quality execution within large-scale technology systems.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligible Batches

Role Overview – Associate, Quality Services (SW Device Services & Operations)

As an Associate in Quality Services, you will execute manual test cases based on documented instructions to validate software and device-related workflows. The role focuses on producing accurate results, meeting daily productivity targets, and strictly following defined QA processes.

You will work with internal tools and guidelines to support consistent quality across Amazon’s Devices, Retail, and AWS services.

Key Responsibilities

• Learn application testing procedures and QA workflows
• Execute manual test instructions accurately and on time
• Report test results promptly using internal tools
• Identify and report deviations or inconsistencies
• Stay updated with changes in testing instructions
• Follow defined processes and compliance standards
• Maintain daily productivity and quality benchmarks

Required Skills & Qualifications

Technical & QA Skills

• Basic understanding of manual testing and regression testing
• Familiarity with software testing processes
• Ability to follow step-by-step test instructions

Professional Skills

• Strong attention to detail
• Consistency and accuracy in task execution
• Clear written communication for reporting
• Comfort working in a non-voice, process-driven environment

Why Join Amazon Quality Services?

Amazon’s Quality Services organization ensures reliability and performance across multiple platforms. Associates gain hands-on exposure to real production systems, structured QA methodologies, and career growth opportunities within Amazon’s global operations and technology ecosystem.

FAQs – Associate Quality Services Jobs at Amazon

1. What does an Associate – Quality Services do at Amazon?
The role involves executing manual test cases, validating workflows, reporting results, and ensuring quality standards for Devices, Retail, and AWS services.

2. Where is this job located?
This position is based in Chennai, Tamil Nadu, and requires working from the office.

3. Is this role suitable for freshers?
Yes. Candidates with 0–4 years of experience, including freshers, can apply.

4. What educational qualification is required?
A Bachelor’s degree is mandatory. Postgraduate candidates are also eligible.

5. Is automation testing required for this role?
No. This role focuses primarily on manual testing.

6. Which department does this role belong to?
The role is part of Customer Success, Service & Operations under the Quality Services organization.

7. Is this a non-voice role?
Yes. This is a non-voice, process-driven role.

8. What skills are important for success in this role?
Attention to detail, ability to follow instructions, accurate reporting, and consistency in meeting targets.

9. Is this a permanent job?
Yes, this is a full-time, permanent position.

10. How can candidates apply for this role?
Candidates can apply through Amazon’s official career portal. Amazon does not charge any recruitment fees.

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