Atlassian Support Engineer 1 Jobs 2026 | Bengaluru | Cloud & SaaS Support Role

Atlassian is hiring Support Engineer 1 (Cloud) professionals in Bengaluru, Karnataka. This role is ideal for candidates with 1+ year of customer-facing or technical support experience who want to build a long-term career in cloud, SaaS, and enterprise product support within a distributed-first, globally respected tech company.

As a Support Engineer, you will work directly with customers using Atlassian Cloud products, helping diagnose, troubleshoot, and resolve technical issues across multiple channels such as email, chat, and phone.

Table 1: Job Overview

Table 2: Education & Eligibility

Role Overview – Support Engineer 1 at Atlassian

As a Support Engineer (Cloud), you will deliver high-quality technical support to Atlassian customers across APAC and EMEA regions. This role goes beyond traditional support by requiring strong troubleshooting skills, deep customer empathy, and continuous learning of cloud technologies.

You’ll collaborate with global teams, contribute to internal knowledge bases, and play a key role in ensuring customers have a positive experience with Atlassian Cloud products.

Key Responsibilities

• Provide multi-channel support via email, chat, and phone
• Diagnose, reproduce, and resolve customer configuration and technical issues
• Understand customer use cases and implement effective workarounds
• Troubleshoot cloud, browser, networking, and SaaS-related issues
• Contribute to knowledge base articles and SOP documentation
• Support APAC or EMEA customers during defined business hours
• Participate in rotational weekend on-call support
• Ensure adherence to Atlassian support processes and quality standards

Required Skills & Qualifications

Core Requirements

• 1+ year of experience in customer-facing or technical support roles
• Understanding of IaaS, PaaS, and SaaS concepts
• Knowledge of AWS services (e.g., S3 basics)
• Strong troubleshooting of web technologies and browser behavior
• Experience with DevTools, HAR files, caches, cookies, and security settings
• Understanding of DNS records (A, CNAME, TXT)

Nice to Have

• Experience with SSO, IdP/SP architecture, and identity management
• Knowledge of email protocols (POP, IMAP, SMTP)
• Experience working with globally distributed teams

Shift Details

• APAC Shift: 4:30 AM – 1:30 PM IST
• EMEA Shift: 12:00 PM – 9:00 PM IST (subject to DST)
• Weekend support on a rotational basis

Why Join Atlassian?

• Distributed-first work culture with flexibility
• Exposure to global SaaS and cloud-scale products
• Strong learning culture with growth into advanced support or engineering roles
• Collaborative, inclusive, and value-driven environment
• Comprehensive benefits covering health, wellbeing, and community engagement

FAQs – Atlassian Support Engineer 1 Jobs

1. Is this role suitable for freshers?

No. Candidates should have at least 1 year of customer or technical support experience.

2. Is this a purely work-from-home role?

Atlassian follows a distributed-first model, allowing flexibility between office, home, or hybrid work.

3. Are night shifts mandatory?

The role requires APAC or EMEA shifts and flexibility for rotational weekend on-call support.

4. Do I need deep AWS expertise?

No. Basic understanding of AWS services like S3 is sufficient; advanced expertise is not mandatory.

5. Is this a voice support role?

The role involves multi-channel support, including email, chat, and occasional phone support.

6. What career growth opportunities are available?

Support Engineers can grow into Senior Support, Cloud Specialists, or Product-focused roles within Atlassian.

7. Does Atlassian support diversity and inclusion?

Yes. Atlassian is an equal opportunity employer with a strong commitment to inclusion and accessibility.

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