BNP Paribas Junior Support Analyst Jobs 2026 | Chennai | IT Support Roles

BNP Paribas India Solutions is hiring Junior Support Analysts for its Chennai location. This is a full-time permanent role in the Information Technology function, ideal for candidates with foundational IT support knowledge who want to build a long-term career in the banking and financial services technology environment.

As a Junior Support Analyst, you will support enterprise IT operations by handling user incidents, service requests, and basic technical troubleshooting while following ITIL-aligned processes.

Job Overview

Eligibility & Education

Role Overview – Junior Support Analyst at BNP Paribas

The Junior Support Analyst role focuses on providing first-level IT support for business users within a global banking environment. You will assist in incident handling, request management, and service operations while learning enterprise IT processes and service delivery standards.

This role is suitable for candidates looking to grow into L2 Support, Application Support, Infrastructure, or IT Operations roles within a global financial institution.

Key Responsibilities

• Provide first-line IT support for user incidents and service requests
• Troubleshoot basic system, application, and access-related issues
• Log, track, and update tickets using IT service management tools
• Follow ITIL-aligned incident, request, and change processes
• Escalate complex or unresolved issues to higher support teams
• Communicate clearly with users regarding issue status and resolution
• Maintain service quality and customer satisfaction
• Participate in process improvement and knowledge-sharing activities

Required Skills & Competencies

Technical Skills

• Basic IT support and troubleshooting knowledge
• Understanding of incident and request management processes
• Familiarity with IT service management tools
• Awareness of ITIL practices (preferred)

Behavioral & Professional Skills

• Strong written and verbal communication skills
• Customer-focused mindset
• Ability to remain calm under pressure
• Good problem-solving and critical-thinking skills
• Team collaboration and adaptability

Why Join BNP Paribas India Solutions?

• Work with Europe’s leading global bank
• Exposure to enterprise-scale banking IT systems
• Strong focus on learning, inclusion, and career development
• Global delivery environment with 24×7 operations
• Long-term growth opportunities across IT and operations roles

Also Apply – Similar IT Support & Analyst Roles

Frequently Asked Questions (FAQs)

1. Is this role suitable for freshers?

Yes. This role is suitable for entry-level candidates with basic IT knowledge and a relevant degree.

2. Is this a permanent position?

Yes. This is a full-time permanent role with BNP Paribas India Solutions.

3. What is the work location?

The job is based in Chennai, Tamil Nadu, with an on-site work model.

4. Is ITIL certification mandatory?

ITIL certification is preferred but not mandatory.

5. What shifts are involved?

Shift timings depend on business requirements. Candidates should be flexible.

6. What career growth options are available?

You can grow into L2 Support, Application Support, IT Operations, or Infrastructure roles.