Business Support Associate Jobs 2026 | Chennai | Night Shift | NTT DATA

NTT DATA is hiring Business Support Associates (BPO / Customer Service – Chat & Email) for its operations in Chennai, Tamil Nadu. This role is suitable for candidates with 2+ years of chat support experience who are comfortable working in night shifts and handling customer queries in a professional, service-oriented environment.

The position focuses on non-voice customer support, CRM handling, stakeholder coordination, and delivering high-quality service aligned with defined SLAs.

Quick Job Overview – Business Support Associate

Table 1: Job Details

Table 2: Education & Eligible Background

Role Overview – Business Support Associate at NTT DATA

As a Business Support Associate, you will provide front-line customer service to policyholders, beneficiaries, agents, and internal stakeholders through chat and email channels. The role demands strong multitasking ability, attention to detail, and effective communication to resolve queries efficiently.

You will work closely with internal teams, maintain accurate records in CRM systems, and ensure customer satisfaction while adhering to quality and compliance standards.

Key Responsibilities

• Provide customer support via chat and email (non-voice)
• Log and track customer interactions in CRM systems
• Identify customer needs and escalate issues when required
• Ensure compliance with service standards and SLAs
• Communicate professionally with internal and external stakeholders
• Maintain accurate documentation and customer records
• Collaborate with team members and management to resolve service issues
• Assist in mentoring and supporting new team members
• Maintain confidentiality and data security
• Perform additional tasks as per business requirements

Required Skills & Competencies

Mandatory Skills

• 2+ years of chat/email customer support experience
• Excellent written and verbal communication skills
• Strong multitasking and computer navigation skills
• Typing speed of 35 WPM or above
• Willingness to work night shifts (6:00 PM – 4:00 AM IST)
• Attention to detail and accuracy

Preferred Skills

• Experience in insurance domain (life insurance / annuities)
• Hands-on experience with Salesforce or other CRM tools
• Prior exposure to handling policy, payment, or claims-related queries

Work Schedule

• Days: Monday to Saturday
• Shift Timing: 6:00 PM – 4:00 AM IST
• Shift timings and overtime may vary based on client requirements

Why Join NTT DATA?

• Work with a globally trusted IT & BPO services organization
• Stable full-time role with structured processes
• Strong learning and career growth opportunities
• Inclusive and professional work culture
• Exposure to global clients and enterprise systems

How to Apply – Business Support Associate

Eligible candidates can apply online through the NTT DATA careers portal. Early applications are encouraged as the role is actively hiring.

Frequently Asked Questions (FAQs)

1. Is this a voice or non-voice role?
This is a non-voice role, primarily handling chat and email support.

2. Is night shift mandatory for this position?
Yes, candidates must be willing to work complete night shifts.

3. What is the minimum experience required?
A minimum of 2 years of chat support experience is required.

4. Is this role suitable for freshers?
No, this role is not suitable for freshers due to experience requirements.

5. What typing speed is required?
Candidates must have a minimum typing speed of 35 WPM.

6. Does this role involve customer interaction?
Yes, it is a customer-facing role via written communication channels.

7. Is this a permanent position?
Yes, this is a full-time permanent role.

8. What tools will I use in this role?
You will work with MS Office and CRM tools, preferably Salesforce.

9. Is insurance domain experience mandatory?
No, but prior insurance experience is an added advantage.

10. Where is the job location?
The role is based in Chennai, Tamil Nadu, and follows a work-from-office model.

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