BuyMore Customer Support Executive Jobs 2026 | Bengaluru | Full-Time

BuyMore, a fast-growing e-commerce-driven organization, is hiring Customer Support Executives for its Bengaluru office. This full-time, on-site role is ideal for freshers and early-career candidates who want hands-on exposure to customer support, logistics operations, ERP systems, and ticketing workflows in a dynamic e-commerce environment.

Quick Job Overview

Education & Eligibility

Role Overview – Customer Support Executive at BuyMore

As a Customer Support Executive, you will manage end-to-end customer support operations across calls and emails. The role involves coordinating with logistics, warehouse, finance, and tech teams, monitoring orders, deliveries, SLA, TAT, and RTO, and ensuring a smooth customer experience throughout the order lifecycle.

This role is well-suited for candidates looking to build a career in e-commerce operations, customer experience, and supply chain coordination.

Roles & Responsibilities

Customer Communication & Support

• Handle inbound and outbound customer calls related to orders, deliveries, returns, and refunds
• Respond to customer emails within defined turnaround times
• Act as the first point of contact and provide accurate order and shipment updates
• Maintain empathetic, professional, and clear communication

Order & Logistics Monitoring

• Track order confirmation, pickup, transit, delivery, delays, and RTO cases
• Ensure adherence to SLA and TAT for deliveries and queries
• Proactively identify exceptions and initiate corrective actions
• Coordinate with logistics partners to resolve delivery issues

Ticketing & Escalation Management

• Create and manage support tickets with proper documentation
• Ensure timely resolution and closure of tickets
• Handle escalations and collaborate with internal teams
• Report recurring or critical issues for long-term fixes

ERP & Internal Coordination

• Update customer interactions and order status in ERP systems
• Coordinate with warehouse, logistics, finance, and tech teams
• Work closely with courier partners for exception handling

Process & Quality Improvement

• Follow SOPs, compliance, and quality guidelines
• Identify gaps and suggest process improvements
• Maintain accurate reports and performance records

Required Skills & Qualifications

Core Skills

• Strong verbal and written communication
• Comfortable handling customer calls and emails
• Basic proficiency in MS Excel, Word, and PowerPoint
• Customer-focused mindset with attention to detail

Preferred Skills

• Exposure to e-commerce or logistics operations
• Familiarity with ERP systems, ticketing tools, SLA, TAT, RTO
• Strong coordination and problem-solving ability
• Willingness to learn operational systems quickly

Why Join BuyMore?

• Hands-on exposure to e-commerce operations & logistics
• Suitable for freshers looking to build operational experience
• Stable day-shift, on-site role
• Opportunity to work with multiple internal teams
• Strong foundation for careers in operations, CX, and supply chain

Also Apply – High-Relevancy Customer Support & Operations Roles

🔹 Customer Support / Operations (High Click Relevancy)

FAQs – BuyMore Customer Support Executive

1. Can freshers apply for this role?

Yes. Freshers are encouraged to apply. Training will be provided.

2. Is this a voice or non-voice role?

This role involves both calls and email support.

3. What shift does this role follow?

This is a day-shift role with Sunday as weekly off.

4. Is prior e-commerce experience required?

No. Prior experience is not mandatory, but it’s an advantage.

5. What systems will I work on?

You’ll work on ERP systems, ticketing tools, and logistics dashboards.

6. Are similar roles available?

Yes. You can also explore Customer Service Representative and CTK Service Associate roles.