Calix IT Support Analyst I Jobs 2026 | Bangalore | Full-Time

Calix is hiring an IT Support Analyst I for its Bangalore location. This is a full-time role suited for IT professionals with hands-on experience in end-user support, networking fundamentals, cloud technologies, and service desk operations.

The role focuses on supporting Calix employees with hardware, software, network troubleshooting, and IT service management in a fast-paced, global environment.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligibility

Role Overview – IT Support Analyst I

As an IT Support Analyst I at Calix, you will provide front-line IT support to employees, focusing on hardware, operating systems, cloud tools, and network troubleshooting. You will manage service desk tickets, assist with NetOps-related issues, and collaborate with local and global IT teams to ensure seamless technology operations.

This role is ideal for professionals who enjoy problem-solving, customer service, and continuous learning in IT infrastructure and networking.

Roles & Responsibilities

• Provide high-quality IT support to Calix employees in a fast-paced environment
• Support laptops, desktops, printers, mobile devices, and cloud-based tools
• Manage incidents and service requests using a service desk ticketing system
• Troubleshoot Windows, macOS, O365, and cloud technologies
• Perform hardware setup, maintenance, and asset inventory tracking
• Troubleshoot WiFi and wired network issues including packet loss, latency, and IP conflicts
• Process and resolve NetOps-related tickets; escalate to Level 3 support when required
• Document and update IT and NetOps procedures and instructions
• Provide on-site technical support during special company events
• Collaborate with regional and global IT support teams

Required Skills & Qualifications

Technical Skills

• Experience with Windows and macOS environments
• Knowledge of O365 and cloud-based technologies
• Basic understanding of TCP/IP networking (DNS, DHCP, IPv4, IPv6)
• Troubleshooting wired and wireless networks (802.1x, packet loss, latency)
• Familiarity with service desk tools and ticketing systems

Additional Technical Exposure (Plus, Not Mandatory)

• Zscaler, Aruba Wireless, Palo Alto Firewalls
• Cisco Routing, Switching, and Firewalls
• Azure or AWS networking

Professional Skills

• Strong customer service and communication skills
• Ability to diagnose issues and provide effective solutions
• Team-oriented mindset with ability to work independently
• Strong documentation and organizational skills
• Commitment to confidentiality and IT best practices

Why Join Calix?

Calix is at the forefront of broadband innovation, delivering platforms and managed services that help communities thrive through better connectivity. The company’s mission is to help broadband service providers Simplify, Innovate, and Grow, while enabling digital inclusion worldwide.

At Calix, employees are encouraged to continuously learn, innovate, and make a real-world impact through technology.

Frequently Asked Questions (FAQs) – IT Support Analyst I (Calix)

1. Who can apply for the IT Support Analyst I role at Calix?

IT professionals with 2+ years of experience in IT support, service desk, or network troubleshooting roles can apply.

2. Is this a full-time position?

Yes. This is a full-time employment role.

3. What is the job location?

The role is based in Bangalore, India.

4. Is CCNA mandatory for this role?

No. CCNA is preferred but not mandatory.

5. Which operating systems will I support?

You will support Windows, macOS, and cloud-based environments.

6. Does this role involve networking work?

Yes. The role includes basic to intermediate networking troubleshooting, including WiFi, TCP/IP, DNS, and DHCP.

7. Will I work with global teams?

Yes. You will collaborate with local, regional, and global IT support teams.

8. Does Calix provide career growth opportunities?

Yes. Calix promotes continuous learning, skill development, and long-term IT career growth.

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