Capgemini Technology Services India Limited is hiring Analysts (CIS – Customer Interaction Services) for its Customer Success & Operations team in Coimbatore. This opportunity is ideal for 2025 batch diploma and graduate freshers who want to start their careers in customer service, technical support, ticket management, and service desk operations within a global IT services organization.
The role focuses on delivering best-in-class customer support through voice and digital channels, resolving technical issues, and ensuring high customer satisfaction across multiple industries.
| Category | Details |
|---|---|
| Company | Capgemini Technology Services India Ltd |
| Job Role | Analyst (CIS – Customer Interaction Services) |
| Experience | Fresher (0 Years) |
| Location | Coimbatore, Tamil Nadu |
| Work Model | Work From Office |
| Employment Type | Full Time, Permanent |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Customer Success |
| Qualification | Eligible Details |
|---|---|
| Education | Any 3-Year Diploma / Any Graduation |
| Year of Passing | 2025 Only |
| Postgraduate | Not Required |
As an Analyst (CIS), you will be part of Capgemini’s Customer Interaction Services team, providing technical and customer support across multiple industries such as Telecom, Financial Services, Healthcare, and Technology.
You will handle voice-based customer interactions, manage support tickets, troubleshoot internet and account issues, and ensure first-contact resolution wherever possible. The role requires strong communication skills, empathy, and the ability to work in a 24/7 support environment.
Capgemini is one of the top global consulting and IT services firms, offering structured training, career growth, and exposure to international clients. Freshers gain hands-on experience in service desk operations, customer success, and IT support, building strong foundations for long-term careers.
Capgemini promotes inclusion, learning, and internal mobility.
1. Who can apply for the Analyst (CIS) role?
Candidates who completed a 3-year diploma or graduation in 2025 can apply.
2. Is this role suitable for freshers?
Yes, this is a fresher-only entry-level role.
3. What is the job location?
The role is based in Coimbatore, Tamil Nadu.
4. Is this a voice or non-voice role?
It is primarily a voice-based customer support role with some digital channels.
5. Are night shifts involved?
Yes, candidates must be willing to work in a 24/7 rotational shift model.
6. Will training be provided?
Yes, Capgemini provides structured onboarding and role-specific training.
7. What career growth can I expect?
You can grow into Senior Analyst, Service Desk Lead, Team Lead, or IT Support roles.
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