CBRE Helpdesk Personnel Jobs 2026 | Chennai | Full Time IT Support Role

CBRE, a global leader in real estate and facilities management, is hiring Helpdesk Personnel for its Chennai, Tamil Nadu location. This is a full-time, on-site role suited for candidates with hands-on exposure to IT support, hardware/software troubleshooting, and ticket-based service operations.

This opportunity is ideal for candidates looking to build a career in IT Helpdesk, Facilities IT Support, or Service Desk Operations within a multinational organization.

Quick Job Overview – CBRE Helpdesk Personnel

Eligibility Criteria

Role Overview – Helpdesk Personnel at CBRE

As a Helpdesk Personnel, you will serve as the first point of contact for technical support requests. Your role involves resolving hardware, software, and network issues, maintaining ticket records, and ensuring timely resolution within SLA standards. You’ll work closely with internal IT teams to escalate and close unresolved issues efficiently.

Key Responsibilities

• Provide Level-1 technical support via phone, email, or in person
• Diagnose and resolve hardware, software, and network issues
• Log, track, and update tickets using the internal ticketing system
• Escalate complex issues to appropriate technical teams
• Assist in system setup, installations, and basic configurations
• Maintain documentation of recurring issues and solutions
• Ensure SLA adherence and timely query resolution

Skills Required

• Basic understanding of hardware, OS, and network troubleshooting
• Experience with ticketing tools and service desk processes
• Strong communication and customer-handling skills
• Ability to work in a structured, SLA-driven environment
• Documentation and reporting skills

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FAQs – CBRE Helpdesk Personnel

1. Is this role suitable for freshers?
Freshers with basic IT support knowledge may be considered, though relevant experience is preferred.

2. Is this a work-from-home role?
No. This is a full-time on-site role in Chennai.

3. What level of support does this role provide?
This is a Level-1 helpdesk role handling initial troubleshooting and ticket resolution.

4. What tools will be used in this role?
Ticketing systems, basic OS tools, and standard IT support utilities.

5. Is there any application or recruitment fee?
No. CBRE does not charge any fee during recruitment.