Cision Customer Support Specialist (Technical) Jobs 2026 | Bangalore, Chennai, Mumbai & Remote

Cision is hiring Customer Support Specialist (Technical) professionals across Bangalore, Chennai, Mumbai, and Remote (India). This role is ideal for candidates with experience in technical support, SaaS platforms, CRM tools, and customer-facing troubleshooting, who are comfortable supporting global customers through chat, phone, and case management systems.

As a global leader in PR, marketing, and social media intelligence technology, Cision empowers brands to build authentic connections and drive impactful communication worldwide.

Quick Job Overview

Job Details

Education & Eligibility

Role Overview – Customer Support Specialist (Technical) at Cision

As a Customer Support Specialist (Technical), you will serve as a technical subject matter expert, supporting customers with troubleshooting, platform configuration, feature enablement, and reporting dashboards. You will work closely with Sales, Account Management, Product, and Operations teams, while maintaining high Customer Satisfaction (CSAT) standards.

This role offers strong exposure to SaaS support operations, CRM platforms, reporting tools, and customer enablement in a global environment.

Key Responsibilities

• Provide technical support via phone, chat, and case management tools
• Troubleshoot platform, configuration, and feature-related issues
• Assist customers with dashboard setup, reporting, and Boolean logic queries
• Enable product features and services based on customer requirements
• Join customer calls as a technical expert to guide issue resolution
• Maintain detailed case documentation and follow best practices
• Collaborate with Sales, Account Management, and Product teams
• Mentor and support new team members during onboarding
• Create and update technical documentation and knowledge articles
• Meet service-level goals and CSAT-based KPIs

Skills & Qualifications

Required Skills

• Strong verbal and written communication skills
• Experience handling technical support cases in SaaS environments
• Ability to troubleshoot and prioritize multiple customer issues
• Familiarity with CRM and support platforms
• Customer-first mindset with strong problem-solving abilities

Preferred Skills & Tools

• Salesforce, Freshdesk, Five9, ChurnZero, Highspot
• Office 365, reporting & dashboard tools
• Experience with Boolean logic or basic coding concepts
• SaaS, PR, marketing, or communications technology exposure

Why Join Cision?

• Global leader in PR & media intelligence platforms
• Inclusive, diverse, and innovation-driven culture
• Opportunity to work with global enterprise customers
• Strong learning, mentorship, and growth opportunities
• Flexible location options across India
• Impact-driven work shaping the future of communication

Frequently Asked Questions (FAQs) – Cision Customer Support Specialist (Technical)

1. Who can apply for this role?
Candidates with 1+ year of experience in technical or customer support roles can apply.

2. Is this a remote job?
Yes, the role is open to multiple locations including Remote (India).

3. Are night shifts required?
Yes, candidates must be comfortable working US / global shift timings.

4. Is SaaS experience mandatory?
SaaS experience is preferred but not mandatory.

5. What tools will I work with?
CRM and support tools such as Salesforce, Freshdesk, Five9, and reporting platforms.

6. Is training provided?
Yes, onboarding and product training will be provided.

7. Is this a full-time role?
Yes, this is a full-time permanent position.

8. Are there growth opportunities at Cision?
Yes, Cision offers strong internal mobility and career development paths.

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