Job Title: Chat Customer Service Specialist (Ops Support Specialist 4)
Location: Chennai, Tamil Nadu
Job Type: Full Time, On-Site
Job Req ID: 25851325
Posted On: September 10, 2025
Citi, one of the world’s largest financial services organisations, is hiring for an entry-level Chat Customer Service Specialist to support operational processes, documentation handling, workflow management, and customer servicing. This role offers exposure to core banking operations, risk management, and compliance frameworks within a global enterprise.
• Manage documentation, records, storage and retrieval activities
• Support account maintenance, imaging, and operational processing
• Conduct research, analysis, and workflow tracking
• Assist teams as a subject matter support resource when required
• Coordinate with relationship managers, project managers, custodians, and clients
• Provide accurate communication to leadership and internal stakeholders
• Follow regulatory and compliance guidelines to safeguard customer and company data
• Support multiple banking products and operational functions
• Bachelor’s degree required
• 1–3 years of relevant experience preferred
• Experience in office administration or operational environment
• Strong computer skills, including database and spreadsheet handling
• Analytical mindset with attention to detail
• Understanding of basic operational policies and procedures
• Customer service handling
• Data and document management
• Communication and coordination
• Risk awareness and compliance alignment
• Problem-solving and task ownership
• Ability to work within established processes and procedures
• Work with a global workforce across 62+ countries
• Professional growth and career development pathways
• Structured operational learning environment
• Exposure to financial operations and regulatory frameworks
• Inclusive and diversity-focused workplace culture
Entry Level / Early Career
Banking, Financial Services, Operations Support
Interested candidates can apply through the official Citi Careers portal before the deadline.
