Cognizant is hiring Real-Time Adherence (RTA) Monitors – Chat & Email Operations for its Bengaluru location. This opportunity is ideal for fresh graduates who have strong communication skills and working knowledge of Excel.
The RTA role focuses on real-time monitoring of agent performance, SLA tracking, adherence management, and reporting for chat and email operations. Candidates will work closely with Team Leads and Operations Managers to ensure service level targets are met efficiently.
| Category | Details |
|---|---|
| Company | Cognizant |
| Job Role | Real-Time Adherence (RTA) Monitor – Chat & Email Operations |
| Experience | 0 Years (Freshers) |
| Location | Bengaluru |
| Work Model | Work From Office |
| Employment Type | Full-Time, Permanent |
| Industry | IT Services & Consulting |
| Department | Customer Success, Service & Operations |
| Role Category | Operations – Workforce Management |
| Requirement | Details |
|---|---|
| Education | Any Graduate |
| Experience | Freshers Eligible |
| Mandatory Skills | MS Excel (VLOOKUP, Basic Formulas), Communication Skills |
| Preferred Skills | Advanced Excel, SLA Reporting, Email Writing |
| Salary Range | ₹50,000 – ₹3 LPA |
As an RTA Monitor, you will ensure that chat and email support teams meet service level agreements (SLAs) by tracking real-time agent adherence and performance metrics. This role is crucial in maintaining operational efficiency and minimizing SLA breaches.
You will analyze adherence trends, identify staffing risks, and communicate proactively with agents and managers to maintain productivity levels.
Yes, this position is specifically open to fresh graduates.
Yes, basic Excel knowledge including VLOOKUP and reporting is required.
An RTA Monitor tracks real-time agent performance and ensures SLA compliance in chat and email operations.
No, it is an internal operations monitoring role.
You can grow into Workforce Analyst, Operations Analyst, or Team Lead roles with experience.
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