About the Role
Sutherland is hiring Collection Associates who can handle payment collections, maintain customer relationships, and ensure smooth financial operations. If you have excellent communication skills and are passionate about customer interaction, this is your chance to build a rewarding career in a leading global BPM company.
Key Responsibilities
- Review open accounts and monitor payments through ageing reports.
- Handle inbound and outbound collection calls professionally.
- Collect customer payments on time and follow up on pending dues.
- Manage account adjustments, reconciliations, and refunds.
- Track customer payment activity to ensure timely collections.
- Escalate non-payment issues and support customer queries.
- Resolve billing discrepancies and ensure smooth client communication.
- Send Dunning letters and follow up on overdue accounts.
- Coordinate with the Sales and Operations teams to resolve account issues.
- Maintain and update reports, trackers, and SOP documentation.
- Ensure adherence to compliance and process standards.
- Participate in Learning & Development initiatives for continuous growth.
Preferred Candidate Profile
- Excellent verbal communication and interpersonal skills.
- Strong customer-handling and negotiation abilities.
- Ability to learn quickly and adapt to new tools and processes.
- Graduate degree in any discipline.
Why Join Sutherland?
✅ Work with a global leader in BPM & Customer Service
✅ Opportunity for career growth and skill enhancement
✅ Remote work flexibility
✅ Transparent hiring process – No payments or favors requested
