Concentrix is hiring Associate – Real Time Management (RTM) for its operations team in Thane, Maharashtra. This is a full-time opportunity for graduates who are interested in workforce management, real-time monitoring, reporting, and SLA optimization in a global customer operations environment.
This role is well suited for candidates with strong analytical skills, advanced Excel knowledge, and an interest in real-time operations and scheduling functions.
| Category | Details |
|---|---|
| Company | Concentrix |
| Job Role | Associate – Real Time Management |
| Experience | Entry Level |
| Location | Thane, Maharashtra |
| Work Model | Work From Office |
| Employment Type | Full-Time |
| Industry | Business Services / Customer Operations |
| Department | Workforce Management / RTM |
| Role Category | Real Time Management / Operations Analytics |
| Criteria | Details |
|---|---|
| Education | Graduation (Any Stream) |
| Eligible Batches | 2021, 2022, 2023, 2024, 2025 |
| Freshers | Eligible |
| Language Requirement | English (Fluent) |
| Excel Skills | Mandatory |
Concentrix is a technology-enabled global business services leader, operating in 70+ countries and supporting 2,000+ global brands. The company helps organizations improve customer engagement, operational efficiency, and business performance through integrated technology and services solutions.
By combining strategy, design, analytics, enterprise technology, and digital operations, Concentrix enables brands to scale securely, innovate faster, and deliver exceptional customer experiences.
As an Associate – Real Time Management, you will be responsible for monitoring real-time operational metrics, ensuring service level adherence, managing schedule exceptions, and supporting workforce optimization. You will act as a central coordination point for schedule changes, intraday adjustments, and performance reporting.
The role plays a critical part in maintaining operational efficiency and meeting SLA commitments.
1. Who can apply for the Associate – Real Time Management role at Concentrix?
Graduates from any discipline with good analytical skills and Excel knowledge can apply.
2. Is this role suitable for freshers?
Yes. Freshers are eligible for this position.
3. What is the job location?
The job is based in Thane, Maharashtra.
4. Is this a full-time role?
Yes. This is a full-time permanent position.
5. What tools are used in this role?
Scheduling tools such as IEX or similar workforce management systems are used.
6. What skills are important for selection?
Advanced Excel skills, analytical thinking, real-time monitoring ability, and communication skills are important.
7. Will I be working in real-time operational environments?
Yes. The role involves live queue monitoring, schedule adjustments, and SLA tracking.
8. What career growth can I expect at Concentrix?
With experience, you can grow into roles such as Real Time Analyst, Scheduling Analyst, Workforce Management Specialist, or Operations Lead.
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