Concentrix Customer Service Representative Jobs 2026 | Bengaluru | Freshers

Concentrix is hiring Customer Service Representatives for its global customer support operations based in Bengaluru (Manyata Tech Park). This role is open to graduates and undergraduates with 0–3 years of experience who have strong communication skills and a customer-focused mindset.

The position involves handling customer interactions through voice, non-voice, or online channels, depending on the client program. This is a full-time, work-from-office role and is a great opportunity to build a long-term career in BPO, customer operations, and global service delivery.

Quick Job Overview

Eligibility Criteria

Role Overview – Customer Service Representative at Concentrix

As a Customer Service Representative (Advisor I) at Concentrix, you will be responsible for handling customer queries related to client products or services and providing accurate, timely resolutions. The role requires active listening, empathy, problem-solving skills, and strict adherence to quality standards.

You will be trained on client processes and tools and will work under defined procedures while gradually building product and process knowledge.

Roles & Responsibilities

• Handle inbound and outbound customer interactions via calls, chat, or email
• Understand customer requirements and provide appropriate resolutions
• Maintain professional and courteous communication at all times
• Accurately document customer interactions in internal systems
• Follow defined SOPs, SLAs, and quality KPIs
• Participate in activities to improve customer satisfaction
• Offer additional products or services where applicable
• Escalate complex issues to senior staff when required
• Work collaboratively with team members and supervisors

Note: For specific programs, the role may involve content moderation, including reviewing sensitive or explicit content as per client guidelines.

Required Skills & Qualifications

Technical / Process Skills

• Basic knowledge of customer service processes
• Comfortable working with computer systems and applications
• Ability to multitask in a fast-paced environment

Behavioral Skills

• Strong customer service orientation
• Excellent listening and communication skills
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Patience and professionalism in handling customer interactions
• Willingness to adapt to process and shift changes

Working Conditions

• Work From Office (Bengaluru – Manyata Tech Park)
• Rotational shifts as per business requirements
• Fast-paced, high-volume work environment
• Strict adherence to quality, compliance, and performance metrics

Why Join Concentrix?

Concentrix is a global technology and services leader operating in 70+ countries, supporting more than 2,000 global brands. The company offers a strong platform for individuals to grow in customer operations, digital services, and business process management.

Employees benefit from:

• Structured training and onboarding
• Career growth across BPO and corporate roles
• Exposure to international clients and processes
• Inclusive and performance-driven work culture

Frequently Asked Questions (FAQs)

1. Is this role open to freshers?
Yes. Freshers and candidates with 0–3 years of experience are eligible to apply.

2. Is this a voice or non-voice role?
The role may involve voice, non-voice, or online support, depending on the client process.

3. Is this a work-from-home job?
No. This is a work-from-office role based in Bengaluru (Manyata Tech Park).

4. Are rotational shifts mandatory?
Yes. Candidates must be willing to work rotational shifts, including night shifts if required.

5. Is graduation mandatory?
No. Both graduates and undergraduates are eligible, based on program requirements.

6. Does the role involve content moderation?
For certain programs, the role may include content moderation, which can involve reviewing sensitive content as per client guidelines.

Also Apply – Similar Customer Support & BPO Roles

🔹 Customer Service / BPO Roles

🔹 Service Desk / Operations Support

🔹 Entry-Level Operations & Analyst Roles