CS Specialist (Technical Chat Support) Jobs 2026 | Coimbatore | Hybrid | Full-Time

Namecheap is hiring CS Specialists (Technical Chat Support) for its Coimbatore location under a hybrid work model. This full-time opportunity is ideal for graduates with strong written English skills who want to build a career in technical customer support and customer success operations within a globally recognised internet services company.

The role focuses on resolving customer queries via chat-based technical support, ensuring fast, accurate, and customer-friendly resolutions.

Quick Job Overview

Salary & Benefits

Eligibility Criteria

Role Overview – CS Specialist (Technical Chat Support)

As a CS Specialist at Namecheap, you will support customers globally through chat-based technical assistance. You will diagnose issues, provide step-by-step solutions, and ensure customer satisfaction while adhering to quality and response-time standards.

This role is suitable for candidates who enjoy problem-solving, written communication, and working in a fast-paced support environment.

Key Responsibilities

• Provide technical chat support to global customers
• Understand and resolve customer queries efficiently
• Troubleshoot domain, hosting, and related technical issues
• Deliver accurate and prompt responses through chat
• Maintain high-quality written communication standards
• Follow internal processes and escalation protocols
• Collaborate with team leads and support teams when required

Required Skills & Competencies

Technical & Support Skills

• Basic technical troubleshooting ability
• Understanding of customer support workflows
• Willingness to learn domain and hosting-related concepts

Communication Skills

• Excellent written English communication
• Clear, concise, and customer-friendly responses
• Ability to handle multiple chats simultaneously

Professional Skills

• Adaptability to rotational shifts
• Customer-centric mindset
• Attention to detail and accuracy

Interview Process

Work Environment

• Hybrid work model (currently 2 days work-from-office per week)
• Office location: TIDEL Park, Peelamedu, Coimbatore
• Global customer exposure
• Structured training and support environment

About Namecheap

Namecheap is a US-based global domain registration and web services company serving millions of customers worldwide. Known for its customer-first approach, Namecheap provides domain services, hosting solutions, and internet security products to individuals and businesses across the globe.

Frequently Asked Questions (FAQs)

1. Is this role open to freshers?
Yes, fresh graduates are eligible to apply.

2. What type of support is provided in this role?
This is a technical chat support role with no voice process.

3. Is this a hybrid role?
Yes, employees currently work from the office two days a week.

4. What shifts are required?
Candidates must be willing to work rotational shifts.

5. What is the salary offered?
The annual CTC ranges from ₹2.25 to 4 LPA, including allowances.

6. Where is the office located?
TIDEL Park, Peelamedu, Coimbatore.

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