Job Overview
We’re hiring Customer Service Associates for Email and Chat Support at a Forbes Global 2000 IT Services Corporate. This role is ideal for graduates and freshers passionate about delivering world-class customer support through efficient, professional, and empathetic communication.
You’ll play a key role in ensuring seamless support for customers, especially in the e-commerce sector, handling queries, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide email and chat-based support for customer inquiries.
- Resolve issues with accuracy, professionalism, and a customer-first mindset.
- Handle multiple requests simultaneously while maintaining service quality.
- Collaborate with teams to escalate and resolve complex issues.
- Maintain detailed records of customer interactions.
Required Qualifications
- Education: Any Bachelor’s Degree.
- Freshers welcome; prior customer service experience (especially in e-commerce) is a plus.
- Excellent written communication skills with attention to detail.
- Strong problem-solving abilities and customer-centric attitude.
- Ability to work independently and in teams.
- Proficiency with email/chat support tools; familiarity with e-commerce platforms is advantageous.
