Customer Service Associate Jobs 2026 | Pune | Full-Time | Women Preferred

Wipro is hiring Customer Service Associates for its Pune location. This full-time opportunity is suitable for candidates with strong communication skills who are interested in voice and blended customer support roles. The role prefers women candidates, including women returning to work, offering a supportive environment to restart or grow a professional career.

The position involves handling customer queries through calls and emails while maintaining high service quality and customer satisfaction.

Quick Job Overview

Eligibility Criteria

Role Overview – Customer Service Associate

As a Customer Service Associate at Wipro, you will be responsible for managing customer interactions through voice and email channels. You will provide timely and accurate resolutions, ensure adherence to company policies, and contribute to a positive customer experience.

This role is ideal for candidates who enjoy people interaction, problem-solving, and working in a structured customer support environment.

Key Responsibilities

• Handle customer queries via calls and emails using front-office tools
• Provide accurate and timely resolutions to customer concerns
• Maintain high levels of customer satisfaction
• Follow company policies and workplace standards
• Continuously update process and product knowledge
• Ensure clean documentation and proper case handling

Required Skills & Competencies

Communication & Support Skills

• Excellent verbal and written communication skills
• Neutral voice and clear accent
• Strong grammar and comprehension

Professional Skills

• Customer-focused mindset with empathy
• Basic knowledge of computers and office tools
• Ability to manage data and follow processes
• Interpersonal and presentation skills

Work Environment & Culture

• Professional BPO / BPM environment
• Supportive setup for women professionals
• Structured training and continuous learning
• Stable full-time employment with growth opportunities

Wipro is known for its strong ethical values, inclusive culture, and long-term career development opportunities across customer operations and enterprise services.

About Wipro

Wipro Limited is a global IT services, consulting, and outsourcing company with over 170,000 professionals serving clients across 175+ cities worldwide. Wipro is widely recognized for its commitment to integrity, sustainability, and inclusive workforce practices.

Frequently Asked Questions (FAQs)

1. Is this role open to freshers?
Yes, freshers and candidates with up to 3 years of experience can apply.

2. Is this a voice process?
This is a voice and blended support role involving calls and emails.

3. Are women returning to work eligible?
Yes, this role specifically prefers women candidates, including those returning to work.

4. What is the salary range?
The salary offered ranges from ₹2 to 3 LPA.

5. Where is the job located?
Pune, Maharashtra.

6. What shifts are expected?
Shift details depend on process requirements and will be communicated during hiring.

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