Deloitte Trainee Associate – NOC Jobs 2026 | Chennai & Hyderabad

Deloitte is hiring Trainee Associate – NOC (Network Operations Center) professionals for its AI & Engineering practice. This role is available in Chennai and Hyderabad and is well suited for freshers and early-career candidates looking to start their career in IT operations, infrastructure monitoring, and incident management.

As part of Deloitte’s Hybrid Cloud Infrastructure team, you will support 24×7×365 enterprise IT operations, ensuring availability, reliability, and performance of business-critical systems.

Quick Job Overview

Eligibility Criteria

Role Overview – Trainee Associate (NOC)

As a Trainee Associate – NOC, you will play a critical role in monitoring and supporting enterprise applications and infrastructure. You will work in a high-availability environment, respond to incidents in real time, collaborate with resolver teams, and help improve service quality through automation, documentation, and process improvements.

This role offers hands-on exposure to monitoring tools, ITSM platforms, incident coordination, and hybrid cloud environments.

Key Responsibilities

24×7 Application & Infrastructure Monitoring

• Perform real-time “Eyes on Glass” monitoring using tools like Dynatrace, Grafana, Azure Monitor, Datadog, Nagios, SolarWinds
• Detect anomalies, analyze baselines, and trigger actionable alerts

Incident Response & Escalation

• Act as Incident Coordinator during major incidents
• Initiate bridge calls, escalate tickets, and document incident progress
• Participate in post-incident reviews (PIRs) and Root Cause Analysis (RCA)

Incident Triage & Knowledge Management

• Triage auto-generated tickets based on SOPs
• Maintain and update knowledge bases and known error databases
• Reduce dependency on SMEs through documentation

Automation & Process Improvement

• Identify repetitive issues and suggest automation opportunities
• Support “Shift-Left” initiatives to improve L1 resolution
• Assist in scripting and automation wherever applicable

Reporting & Collaboration

• Track KPIs such as MTTD, MTTR, ticket volumes
• Work closely with DevOps, Operations, Product teams, and vendors
• Ensure seamless handovers across shifts

Required Skills & Experience

• Experience: 0–6 months in IT Operations, NOC/SOC, or Application Support
• Familiarity with monitoring tools (Dynatrace, Grafana, Azure Monitor, Nagios, Datadog, SolarWinds)
• Exposure to ITSM tools like ServiceNow or JIRA
• Understanding of incident management processes
• Basic exposure to scripting (Python, PowerShell, Bash) preferred
• Knowledge of ITIL framework (certification preferred)
• Strong communication and documentation skills

Preferred Qualifications

• ITIL Foundation or ITSM certifications
• Exposure to on-prem data centers, cloud, or hybrid environments (Azure, AWS, GCP)
• Experience with CMDB and SLA-driven operations
• Prior exposure to large enterprise or managed services environments

Why Join Deloitte?

Deloitte offers a purpose-driven, inclusive culture focused on learning, innovation, and long-term career growth. Employees benefit from structured training, access to Deloitte University, and opportunities to work on large-scale enterprise transformation programs.

FAQs – Deloitte Trainee Associate NOC

1. Is this role suitable for freshers?

Yes. This role is ideal for freshers and candidates with up to 6 months of experience.

2. Is night shift mandatory?

Yes. This role involves rotational shifts including night shifts.

3. Is this a technical role?

Yes. The role focuses on IT infrastructure, application monitoring, and incident management.

4. Is ITIL certification mandatory?

Not mandatory, but ITIL Foundation certification is preferred.

5. Is hybrid or remote work available?

No. This role requires working from office.

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