eClerx Analyst Outbound Voice Jobs 2026 | Technical Support | Chandigarh

eClerx is hiring Analysts – Outbound Voice (Technical Support) in Chandigarh, India. This role is suitable for candidates who are comfortable with customer communication and problem-solving, and who want to build a career in technical support, customer operations, and service delivery.

As part of the Outbound Voice team, you will proactively contact customers who have reported technical issues, diagnose problems, and guide them toward effective resolutions while ensuring a positive customer experience.

Quick Job Overview

Table 1: Job Details

Table 2: Education & Eligible Background

Role Overview – Analyst (Outbound Voice) at eClerx

As an Outbound Voice Analyst, your primary responsibility is to support customers by resolving technical issues through proactive outbound calls. You will analyze reported problems, provide step-by-step troubleshooting guidance, and ensure accurate documentation of each interaction.

This role requires strong communication skills, patience, and the ability to understand technical concepts quickly.

Key Responsibilities

• Make outbound calls to customers regarding reported technical issues
• Understand customer concerns and diagnose root causes accurately
• Provide clear and easy-to-follow troubleshooting instructions
• Guide customers through resolution steps patiently
• Use internal tools and resources to resolve issues efficiently
• Record call details, resolutions, and follow-ups in CRM systems
• Escalate unresolved cases to internal or external technical teams
• Follow up to ensure customer satisfaction after issue resolution
• Adhere to company policies, procedures, and quality standards

Required Skills & Qualifications

Communication & Behavioral Skills

• Excellent verbal and written communication skills
• Strong listening and customer handling ability
• Calm and professional approach with frustrated customers
• Attention to detail and accurate documentation

Technical & Functional Skills

• Basic technical aptitude and troubleshooting mindset
• Willingness to learn new tools, systems, and technologies
• Familiarity with CRM or call-center tools is an advantage
• Strong problem-solving and analytical skills

About eClerx

eClerx is a global leader in productized services, combining people, technology, and domain expertise to deliver measurable business outcomes. Since its founding in 2000, eClerx has partnered with leading organizations across financial services, telecommunications, retail, and high-tech industries.

With a strong focus on innovation, automation, and talent development, eClerx provides employees with hands-on experience and long-term career growth opportunities.

Frequently Asked Questions (FAQs) – Analyst (Outbound Voice) – eClerx

1. Who can apply for the Analyst – Outbound Voice role at eClerx?
Graduates from any discipline can apply. Candidates with customer service or technical support experience have an advantage.

2. Is this role suitable for freshers?
Yes. Freshers with good communication skills and a willingness to learn are eligible.

3. What is the job location?
The role is based in Chandigarh, India.

4. Is this a full-time position?
Yes. This is a full-time, on-site role.

5. What kind of work will I do daily?
You will make outbound calls, troubleshoot customer issues, document cases, and follow up on resolutions.

6. Is prior technical support experience mandatory?
No. Prior experience is preferred but not mandatory.

7. Will training be provided?
Yes. eClerx provides role-specific training and on-the-job guidance.

8. What skills are most important for this role?
Communication skills, problem-solving ability, patience, and basic technical understanding.

9. Does this role involve sales?
No. This is a technical support role focused on issue resolution, not sales.

10. What career growth opportunities are available?
You can grow into Senior Analyst, Quality Analyst, Team Lead, or specialized technical support roles.

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